2nd Line Support

3 weeks ago

Derby, United Kingdom Digital Waffle Full time

**2nd Line Support (Contract)**:
**Job details**:

- Posted 15 March 2024
- Salary £150 - £200 per day
- LocationDerby
- Job type Contract
- Discipline Infrastructure
- ReferenceZJ-65-28
- Contact NameZak Jones

**Job description**:
**Job Title: 2nd Line Support Engineer (Contract)**
**Day rate: £150-£200 per day (outside IR35)**
**Location: Derby, UK (Hybrid)**
**Duration: 3 month initial (likely extended)**

**Key Technologies**:

- InTune
- Azure / Azure AD
- Mitel
- O365
- General security (firewalls etc)
- ServiceNow

**Position Overview**:
We are seeking a talented and dedicated 2nd Line Support Engineer to join the team on a contract basis. As a crucial member of the support team, you will play a key role in providing technical assistance and resolving complex issues. This position offers an excellent opportunity to showcase your expertise in the Microsoft tech stack while working in a dynamic and collaborative environment.

**Responsibilities**:

- Provide 2nd line technical support to clients, resolving issues efficiently and effectively.
- Troubleshoot and diagnose hardware, software, and network problems using a variety of tools and techniques.
- Act as a point of escalation for 1st line support technicians, providing guidance and assistance as needed.
- Collaborate with internal teams to identify and implement solutions to recurring issues.
- Document support processes, procedures, and resolutions for future reference.
- Ensure adherence to service level agreements (SLAs) and deliver exceptional customer service at all times.

**Requirements**:

- Proven experience in a 2nd line support role, preferably in a managed services environment.
- Strong technical proficiency in the Microsoft tech stack, including Windows Server, Active Directory, Exchange, InTune, Office 365, Azure, VMWare and general networking, Mitel, VoIP and ServiceNow.
- Excellent troubleshooting and problem-solving skills with a keen attention to detail.
- Solid understanding of networking principles and protocols.
- Effective communication skills with the ability to convey technical information clearly and concisely.
- ITIL certification or relevant experience preferred.
- Ability to work independently and collaboratively in a fast-paced environment.

**How to Apply**:

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