2nd Line Support Engineer, Microsoft

1 month ago


Derby Derbyshire, United Kingdom Cordius Ltd Full time

Cordius is working with a renowned IT MSP based in Derby, Pride Park. They are going through a wave of expansion and are currently looking for 2nd Line Support Engineer to join their team.
The successful candidate will be responsible for the delivery and coordination of IT services to company’s national and international customers and partners - in return, company will offer excellent development opportunities and provide full training.
Answer client requests via telephone and email
Triage and troubleshoot customer issues with first class telephone support, gathering and analysing information to identify and resolve as quickly as possible
Log service desk tickets, ensure all information is correctly captured, assign the correct priority and status to the ticket
Minimum of 5 years’ of End User IT Support Experience
Azure and SharePoint backend experience
Desktop support on Microsoft Windows & Office application stack
Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis
Good working knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.)
Ability to prioritise tasks and projects
Highly motivated, flexible and committed attitude who enjoys working in a fast-paced environment
We thrive on our reputation of providing only the highest quality candidates to our clients. Here at Cordius Ltd. we work closely with our candidates to ensure that we provide you with a first class recruitment service. Our Candidate Management Team is dedicated to helping you make the most of your CV and to aid you in the recruitment process through offering advice on interview techniques and construction of your CV.
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