2nd Line Support Engineer

4 weeks ago

Derby Derbyshire, United Kingdom Cordius Ltd Full time

Cordius is working with a renowned IT MSP based in Derby, Pride Park. They are going through a wave of expansion and are currently looking for 2nd Line Support Engineer to join their team.

The successful candidate will be responsible for the delivery and coordination of IT services to company’s national and international customers and partners - in return, company will offer excellent development opportunities and provide full training.

Responsibilities:
  • Answer client requests via telephone and email
  • Maintain a customer focused service though the lifecycle of each ticket by managing customer expectations by keeping customer informed of progress
  • Triage and troubleshoot customer issues with first class telephone support, gathering and analysing information to identify and resolve as quickly as possible
  • Classify tickets accurately and prioritise In lines with Service Level Agreement
  • Log service desk tickets, ensure all information is correctly captured, assign the correct priority and status to the ticket
  • Liaise with external support companies and suppliers where necessary
  • Update tickets accurately and ensure tasks are progressed through to a satisfactory conclusion

Experience/ Skills:
  • Minimum of 5 years’ of End User IT Support Experience
  • Active Directory Admin skills/ experience
  • Azure and SharePoint backend experience
  • Outlook troubleshooting - sync Issues and e-mails experience
  • Desktop support on Microsoft Windows & Office application stack
  • Previous customer service skills
  • Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis
  • Good working knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.)
  • Ability to work as a part of a team and own initiative
  • Ability to prioritise tasks and projects
  • Accuracy and attention to detail
  • Highly motivated, flexible and committed attitude who enjoys working in a fast-paced environment
  • Able to understand and follow standard documented processes

Apply for this job Name Email CV Did a friend recommend this job?

We thrive on our reputation of providing only the highest quality candidates to our clients. Much of our success to-date can be attributed to our candidates and clients recommending our services to their friends, family and colleagues. We have learnt that people tend only to refer good people. So, if you know anyone that may be interested in opportunities we may have, or of businesses looking to recruit, please pass on our details.

Here at Cordius Ltd. we work closely with our candidates to ensure that we provide you with a first class recruitment service. Our recruitment consultants seek to ensure that both the needs of the employer and the candidate are met, therefore producing a cohesive relationship and the best chance of success. Our Candidate Management Team is dedicated to helping you make the most of your CV and to aid you in the recruitment process through offering advice on interview techniques and construction of your CV.

#J-18808-Ljbffr

  • 2nd Line Support

    7 days ago

    Derby, United Kingdom Digital Waffle Full time

    **2nd Line Support (Contract)**: **Job details**: - Posted 15 March 2024 - Salary £150 - £200 per day - LocationDerby - Job type Contract - Discipline Infrastructure - ReferenceZJ-65-28 - Contact NameZak Jones **Job description**: **Job Title: 2nd Line Support Engineer (Contract)** **Day rate: £150-£200 per day (outside IR35)** **Location: Derby, UK...

  • 2nd Line Support Engineer, Microsoft

    4 weeks ago

    Derby, Derbyshire, United Kingdom Cordius Ltd Full time

    Cordius is working with a renowned IT MSP based in Derby, Pride Park. They are going through a wave of expansion and are currently looking for 2nd Line Support Engineer to join their team. The successful candidate will be responsible for the delivery and coordination of IT services to company’s national and international customers and partners - in...

  • IT Support Engineer

    3 weeks ago

    Derby, Derbyshire, United Kingdom Syntax Consultancy Ltd Full time

    IT Support Engineer Derby + Midlands Travel Permanent to £35,000 (DOE) IT Support Engineer  needed for a field-based role providing IT tech support to multiple customer sites across the Midlands region. A chance to join an established IT Managed Services business with a reliable track record spanning 20+ years. Start ideally in April/May 2024. Key...

  • IT Support Engineer

    3 weeks ago

    Derby, Derbyshire, United Kingdom Syntax Consultancy Ltd Full time

    IT Support Engineer Derby + Midlands Travel Permanent to £35,000 (DOE) IT Support Engineer  needed for a field-based role providing IT tech support to multiple customer sites across the Midlands region. A chance to join an established IT Managed Services business with a reliable track record spanning 20+ years. Start ideally in April/May 2024. ...

  • 1st Line Support Engineer

    4 weeks ago

    Derby, Derbyshire, United Kingdom Cordius Ltd Full time

    Cordius is working with a renowned IT MSP based in Derby, Pride Park. They are going through a wave of expansion and are currently looking for 1st Line Support Engineers to join their team. The successful candidate will be responsible for the delivery and coordination of IT services to company’s national and international customers and partners – in...

  • IT Support Analyst

    7 days ago

    Derby, Derbyshire, United Kingdom In Technology Group Full time

    We are looking for the following skillset - 1st/2nd Line Support Customer Service Excellent all-round IT Skills Communication skills Troubleshooting Helpdesk / SLA Support I have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company in the Derby area...

  • Rolling Stock Support Engineer

    4 weeks ago

    Derby, Derbyshire, United Kingdom Shorterm Group Full time

    Job Title: Rolling Stock Support Engineer Hours: Day Shifts Start Date: ASAP Contract Length: Ongoing Our client is a world leader in the design, manufacturing, maintenance and servicing of state-of-the-art rolling stock fleets and rail systems. You will be responsible for leading the investigation of maintenance, servicing and safety defects on a...

  • Application Engineer

    4 weeks ago

    Derby, Derbyshire, United Kingdom ETS Technical Selection Full time

    Applications Engineer (Process Control Instrumentation - Oil & Gas and Cleantech) - North Devon, UK Starting salary in line with experience full benefits package (including RELOCATION ASSISTANCE) A new vacancy for an Applications Engineer (PROCESS INSTRUMENTATION) with the UK division of a global manufacturer of process control products used in a wide...

  • Rolling Stock Support Engineer

    4 weeks ago

    Derby, Derbyshire, United Kingdom Shorterm Group Full time

    Job Title: Rolling Stock Support Engineer Location: Derby Salary: Negotiable Hours: Day Shifts Start Date: ASAP Contract Length: Ongoing The Company Our client is a world leader in the design, manufacturing, maintenance and servicing of state-of-the-art rolling stock fleets and rail systems. Job Description You will be responsible for leading the...

  • Rolling Stock Support Engineer

    4 weeks ago

    Derby, Derbyshire, United Kingdom Shorterm Group Full time

    Job Title: Rolling Stock Support Engineer Location: Derby Salary: Negotiable Hours: Day Shifts Start Date: ASAP Contract Length: Ongoing The Company Our client is a world leader in the design, manufacturing, maintenance and servicing of state-of-the-art rolling stock fleets and rail systems. Job Description You will be responsible for leading the...

  • Repair & Service Engineer (Permanent)

    4 days ago

    Derby, Derbyshire, United Kingdom Swisslog Full time

    Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets. Control Service Engineer. You will be based working from home, with travel to customer...

  • Technical Support Engineer Engineering

    4 weeks ago

    Derby, Derbyshire, United Kingdom Proactive Personnel Ltd Full time

    Elevate your career trajectory with a pivotal role at a leading aerospace company, renowned for innovation and excellence. This esteemed organisation is actively seeking a Technical Support Specialist to join their dynamic team, offering a chance to play a crucial part in supporting their engineering brilliance. As a Technical Support Specialist, your days...

  • Graduate Support Engineer

    3 weeks ago

    Derby, Derbyshire, United Kingdom Post My Job Ltd Full time

    Do you want to be part of a long-standing team, who are experts in their field, where no two days are the same and where possibilities to develop new skills and experiences are around every corner? PDS is passionate about creating a friendly, open and inclusive working environment where individuals are supported to excel in their area of expertise. We are...

  • Technical Support Engineer

    3 weeks ago

    Derby, Derbyshire, United Kingdom Energy Jobline CVL Full time

    Elevate your career trajectory with a pivotal role at a leading aerospace company, renowned for innovation and excellence. This esteemed organisation is actively seeking a Technical Support Specialist to join their dynamic team, offering a chance to play a crucial part in supporting their engineering brilliance. As a Technical Support Specialist, your days...

  • Curriculum Support Assistant Engineering

    2 weeks ago

    Derby, Derbyshire, United Kingdom Derby College Full time

    Curriculum Support Assistant - Engineering Derby College Group (DCG) has an exciting opportunity for a Curriculum Support Assistant to join the Engineering department. This is a supporting role which requires the successful candidate to assist the engineering staff during practical-based tasks. It offers an insight into teaching and could provide an...

  • ICT Field Technician

    4 days ago

    Derby, Derbyshire, United Kingdom In Technology Group Full time

    IT Field Technician - £29,000, Derby Windows OS/Server * Office 365 Management * Hardware / Software PC & Network Support * 1st & 2nd Line Support I have an incredible opportunity an ambitious IT Support Professional, who is looking to progress within the IT Field. A well-established education manage services company in the Derby area want to...

  • Automation Engineer

    1 week ago

    Derby, Derbyshire, United Kingdom Nicholas Associates Full time

    Are you an experienced Engineer that has a proven knowledge of Allen Bradley Controls and PLC systems? Job Title: Automation engineer Hours: Monday-Friday 8.Holidays: 29 days Manufacturing of bespoke automated machinery You will be involved in all aspects of Controls Engineering including, but not limited to PLC's & HMI's. You will be required to...

  • Automation Engineer

    1 week ago

    Derby, Derbyshire, United Kingdom Nicholas Associates Full time

    Are you an experienced Engineer that has a proven knowledge of Allen Bradley Controls and PLC systems? The basics: Job Title: Automation engineer Location: Derby Pay: £55000 to £60000 DOE Hours: Monday-Friday 8.00am-5.00pm Holidays: 29 days Environment: Manufacturing of bespoke automated machinery Overview: Due to growth, an experienced Control...

  • 3rd Line Data Engineering Specialist

    2 weeks ago

    Swanwick, Derbyshire, United Kingdom Experis IT Full time

    Job Title: 3rd Line Data Engineering Specialist (Active SC) Location:Swanwick, Southampton Working Model: on-site Duration: TBC Inside IR35 via Umbrella: Paystream, Advance, Giant Active SC Clearance required* Responsibilities: Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or...

  • Technical Support Engineer

    4 weeks ago

    Derby, Derbyshire, United Kingdom Proactive Personnel Ltd Full time

    Elevate your career trajectory with a pivotal role at a leading aerospace company, renowned for innovation and excellence. This esteemed organisation is actively seeking a Technical Support Specialist to join their dynamic team, offering a chance to play a crucial part in supporting their engineering brilliance. As a Technical Support Specialist, your days...