2nd Line Support

4 weeks ago


Derby, United Kingdom Digital Waffle Full time

**2nd Line Support (Contract)**:
**Job details**:

- Posted 15 March 2024
- Salary £150 - £200 per day
- LocationDerby
- Job type Contract
- Discipline Infrastructure
- ReferenceZJ-65-28
- Contact NameZak Jones

**Job description**:
**Job Title: 2nd Line Support Engineer (Contract)**
**Day rate: £150-£200 per day (outside IR35)**
**Location: Derby, UK (Hybrid)**
**Duration: 3 month initial (likely extended)**

**Key Technologies**:

- InTune
- Azure / Azure AD
- Mitel
- O365
- General security (firewalls etc)
- ServiceNow

**Position Overview**:
We are seeking a talented and dedicated 2nd Line Support Engineer to join the team on a contract basis. As a crucial member of the support team, you will play a key role in providing technical assistance and resolving complex issues. This position offers an excellent opportunity to showcase your expertise in the Microsoft tech stack while working in a dynamic and collaborative environment.

**Responsibilities**:

- Provide 2nd line technical support to clients, resolving issues efficiently and effectively.
- Troubleshoot and diagnose hardware, software, and network problems using a variety of tools and techniques.
- Act as a point of escalation for 1st line support technicians, providing guidance and assistance as needed.
- Collaborate with internal teams to identify and implement solutions to recurring issues.
- Document support processes, procedures, and resolutions for future reference.
- Ensure adherence to service level agreements (SLAs) and deliver exceptional customer service at all times.

**Requirements**:

- Proven experience in a 2nd line support role, preferably in a managed services environment.
- Strong technical proficiency in the Microsoft tech stack, including Windows Server, Active Directory, Exchange, InTune, Office 365, Azure, VMWare and general networking, Mitel, VoIP and ServiceNow.
- Excellent troubleshooting and problem-solving skills with a keen attention to detail.
- Solid understanding of networking principles and protocols.
- Effective communication skills with the ability to convey technical information clearly and concisely.
- ITIL certification or relevant experience preferred.
- Ability to work independently and collaboratively in a fast-paced environment.

**How to Apply**:



  • Derby, United Kingdom In Technology Group Limited Full time

    **Role : 2nd Line Support Engineer** **Area : Derby** **Salary - Up to £30,000 - Training & Development** I have a fantastic opportunity for a motivated 2nd Line Support Engineer who is looking to join an established Managed Service Provider within the Technical Services sector in the Derby area. My client is looking for a driven individual to get on...


  • Derby, Derby, United Kingdom LA International Computer Consultants Ltd Full time

    Our client is an International IT Service Provider who requires an experienced 2nd Line Support Engineer to provide services to one of their key customers in DerbySTART:ASAPEND DATE:June 2025CLEARANCE:SCLOCATION:DERBYRATE:£24.18 PER HOUR (INSIDE IR35)ROLE:Perform IMAC's on PC's, Printers and Peripherals.Perform incident investigation and resolution on PC's,...


  • Derby, Derby, United Kingdom LA International Computer Consultants Ltd Full time

    Our client is an International IT Service Provider who requires an experienced 2nd Line Support Engineer to provide services to one of their key customers in DerbySTART:ASAPEND DATE:June 2025CLEARANCE:SCLOCATION:DERBYRATE:£24.18 PER HOUR (INSIDE IR35)ROLE:Perform IMAC's on PC's, Printers and Peripherals.Perform incident investigation and resolution on PC's,...


  • Derby, United Kingdom LA International Computer Consultants Ltd Remote Work Freelance Full time

    Our client is an International IT Service Provider who requires an experienced 2nd Line Support Engineer to provide services to one of their key customers in Derby.START: ASAPEND DATE: June 2025CLEARANCE: SCLOCATION: DERBYRATE: £24.18 PER HOUR (INSIDE IR35)ROLE:Perform IMAC's on PC's, Printers and Peripherals.Perform incident investigation and resolution on...


  • Derby, Derbyshire, United Kingdom Cordius Ltd Full time

    Cordius is working with a renowned IT MSP based in Derby, Pride Park. They are going through a wave of expansion and are currently looking for 2nd Line Support Engineer to join their team. The successful candidate will be responsible for the delivery and coordination of IT services to company’s national and international customers and partners - in...


  • Derby, Derbyshire, United Kingdom Cordius Ltd Full time

    Cordius is working with a renowned IT MSP based in Derby, Pride Park. They are going through a wave of expansion and are currently looking for 2nd Line Support Engineer to join their team. The successful candidate will be responsible for the delivery and coordination of IT services to company’s national and international customers and partners - in...


  • Derby, Derbyshire, United Kingdom Security Cleared Jobs Full time €24

    Our client is an International IT Service Provider who requires an experienced 2nd Line Support Engineer to provide services to one of their key customers in Derby. START: ASAP END DATE: June 2025 CLEARANCE: SC LOCATION: DERBY RATE: £24.18 PER HOUR (INSIDE IR35) ROLE: Perform IMAC's on PC's, Printers and Peripherals. Perform incident investigation...


  • Derby, Derbyshire, United Kingdom Security Cleared Jobs Full time €24

    Our client is an International IT Service Provider who requires an experienced 2nd Line Support Engineer to provide services to one of their key customers in Derby. START: ASAP END DATE: June 2025 CLEARANCE: SC LOCATION: DERBY RATE: £24.18 PER HOUR (INSIDE IR35) ROLE: Perform IMAC's on PC's, Printers and Peripherals. Perform incident investigation...


  • Derby, Derbyshire, United Kingdom LA International Computer Consultants Ltd Full time

    LA International Computer Consultants Ltd Our client is an International IT Service Provider who requires an experienced 2nd Line Support Engineer to provide services to one of their key customers in Derby. START: ASAP CLEARANCE: SC LOCATION: DERBY ROLE: Perform IMAC's on PC's, Printers and Peripherals. Perform incident investigation and...


  • Derby, United Kingdom Bam Boom Cloud Full time

    Are you a 2nd line engineer looking for your next step up the support ladder? Maybe you have been in 3rd line for a little while but want to join a leading Microsoft Partner? Then look no further. Our business at Bam Boom Cloud is BOOM-ing! And we are looking for an extraordinary **3rd Line Support Engineer** to join our UK team and help WOW our...

  • First Line Analyst L3

    3 weeks ago


    Derby, United Kingdom Hays Specialist Recruitment Limited Full time

    First Line helpdesk Support; IT Analyst.SC Cleared or willing to pass clearance Derby DE21. £11.80/hr Mon-Fri First Line helpdesk Analyst SC Cleared or willing to go through SC Clearance £11.80 per hour PAYE plus hols pay Contract role, 9am-5.30pm Derby, DE21 Your new company Our client supports companies on their journey to digital transformation. They...

  • Desktop Support

    3 days ago


    Derby, United Kingdom Reed Full time

    **DESKTOP SUPPORT ANALYST // DERBY // 6 MONTHS // £22-25/hour UMBRELLA** **REED Technology are working with a client who have a requirement for a Desk Side and Technology Support Analyst who will be responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understandingof technology and...

  • Desktop Support

    2 days ago


    Derby, United Kingdom Reed Full time

    **DESKTOP SUPPORT ANALYST // DERBY // 6 MONTHS // £22-25/hour UMBRELLA** **REED Technology are working with a client who have a requirement for a Desk Side and Technology Support Analyst who will be responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understandingof technology and...


  • Derby, United Kingdom ITECCO Full time

    **1st Line Support Engineer** **Role**: 1st Line IT Support Engineer (Flexible Working) **Location**: Derby, England **Salary**: £20,000 - £24,000 ** INTERVIEWING IMMEDIATELY ** After 100 years of service, my client is one of largest and most prestigious construction organisations in the UK, boasting over £1 billion in turnover annually. Being a Sunday...

  • IT Support Analyst

    1 week ago


    Derby, United Kingdom Crimson Full time

    **IT Support Analyst -1st Line - Derby** **Key responsibilities** - Log inbound calls and requests, whether speaking to a colleague in person, by phone or via online systems, capturing enough information to make the resolution of the call as effortless as possible. - Resolve calls personally or allocate calls to colleagues in IT after notification &...


  • Derby, United Kingdom Maxwell Bond Full time

    **Job Title: 2**nd** / 3**rd** Line Engineer** **Location: Derby - flexible** **Salary: £35,000 / £38,000** **What we are looking for** It would be best to have experience working in a 2nd or 3rd Line support role as part of a helpdesk environment. This role would suit a confident 2nd Line Support Engineer who is looking for a new role and wants to...

  • IT Support Engineer

    6 hours ago


    Derby, United Kingdom Experis UK Full time

    Job Title: IT Support Engineer `(Active SC clearance required) Contract: 6 months, likely extension Competitive pay Location: Derby Start Time: 09:00,End Time: 17:30PLEASE ONLY APPLY FOR THIS ROLE IF YOU HOLD ACTIVE SC CLEARANCEWe are working with one of the biggest names in delivering complex power systems to find an IT Support Engineer with experience in...


  • Derby, United Kingdom Searchability Full time

    Business Analyst & Software User Support Engineer We are a multi-platform service provider specialising in the air cargo industry. We offer bespoke, cost-effective solutions to our global clients, in four key areas of the industry supported by our own software and development team. We offer flexibilityand industry insight to deliver truly unique...

  • IT Support Engineer

    2 days ago


    Derby, United Kingdom Experis UK Full time

    Job Title: IT Support Engineer `(Active SC clearance required) Contract: 6 months, likely extension Competitive pay Location: Derby Start Time: 09:00,End Time: 17:30PLEASE ONLY APPLY FOR THIS ROLE IF YOU HOLD ACTIVE SC CLEARANCEWe are working with one of the biggest names in delivering complex power systems to find an IT Support Engineer with experience in...


  • Derby, United Kingdom Andy File Associates Ltd Full time

    **Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position** **Support Service Desk Consultant Outline Role**: **Responsibilities**: - The responsibilities of this role are significant and wide ranging, below are detailed the responsibilities and consequently the deliverables required of...