2nd Line Support Engineer

1 week ago

Derby, Derby, United Kingdom Cordius Ltd Full time

Cordius is working with a renowned IT MSP based in Derby, Pride Park. They are going through a wave of expansion and are currently looking for 2nd Line Support Engineer to join their team.

The successful candidate will be responsible for the delivery and coordination of IT services to company's national and international customers and partners - in return, company will offer excellent development opportunities and provide full training. Responsibilities:
  • Answer client requests via telephone and email
  • Maintain a customer focused service though the lifecycle of each ticket by managing customer expectations by keeping customer informed of progress
  • Triage and troubleshoot customer issues with first class telephone support, gathering and analysing information to identify and resolve as quickly as possible
  • Classify tickets accurately and prioritise In lines with Service Level Agreement
  • Log service desk tickets, ensure all information is correctly captured, assign the correct priority and status to the ticket
  • Liaise with external support companies and suppliers where necessary
  • Update tickets accurately and ensure tasks are progressed through to a satisfactory conclusion
Experience/ Skills:
  • Minimum of 5 years' of End User IT Support Experience
  • Active Directory Admin skills/ experience
  • Azure and SharePoint backend experience
  • Outlook troubleshooting - sync Issues and e-mails experience
  • Desktop support on Microsoft Windows & Office application stack
  • Previous customer service skills
  • Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis
  • Good working knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.)
  • Ability to work as a part of a team and own initiative
  • Ability to prioritise tasks and projects
  • Accuracy and attention to detail
  • Highly motivated, flexible and committed attitude who enjoys working in a fast-paced environment
  • Able to understand and follow standard documented processes
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We thrive on our reputation of providing only the highest quality candidates to our clients. Much of our success to-date can be attributed to our candidates and clients recommending our services to their friends, family and colleagues. We have learnt that people tend only to refer good people. So, if you know anyone that may be interested in opportunities we may have, or of businesses looking to recruit, please pass on our details.

Here at Cordius Ltd. we work closely with our candidates to ensure that we provide you with a first class recruitment service. Our recruitment consultants seek to ensure that both the needs of the employer and the candidate are met, therefore producing a cohesive relationship and the best chance of success. Our Candidate Management Team is dedicated to helping you make the most of your CV and to aid you in the recruitment process through offering advice on interview techniques and construction of your CV.

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