2nd Line Tech Support Engineers

4 days ago

Derby, United Kingdom EMBS Engineering Full time

2nd Line Tech Support Engineers (x3) - MSP | Microsoft 365

Derbyshire to £32,000 + Benefits

There is no better place to develop your IT career than here. Our client has created an environment that fosters technical learning and skills development and is now looking for three IT Support Engineers to join this summer

When we talked to the MD recently he said: “We’ve had a couple of 1st Line engineers that have doubled their salaries within 2 years of joining us, we’re so proud of what they’ve achieved. We give people the time, space and support to flourish”

These founders like to stay involved and are always around to mentor you. They will ensure you quickly develop skills in Microsoft 365, Active Directory, Cloud/Azure, and endpoint support with Intune. They know if you do this well, their customers will be super impressed and that is at the heart of everything they do

They have a friendly close-knit team and by supporting one another they’re achieving astonishing results, and through their reputation, they are growing rapidly, making this MSP one of the fastest-growing in the UK.

Unlike bigger MSP’s, there are no silos here—no 1st, 2nd, and 3rd line tiers. Instead, they have one big tech support team dedicated to a wide range of customers, from manufacturing to professional services and more. Always interesting, varied, and challenging.

Role Overview: As soon as you demonstrate proficiency, you'll tackle advanced and complex problems. This may cover desktop, 365, cloud, networking, security, and connectivity. Every day is a school day and a new day. This role is normal office hours with an out-of-hours call rota.

What We’re Looking For:

* Engineers with a minimum of two years of technical support experience, ideally in a fast-paced MSP environment.

* Experience with Microsoft 365, Active Directory, SharePoint, and Endpoint Support with Intune.

* Prior experience in an IT role or as a Help Desk Technician

* Experience in an MSP or IT Services provider is essential.

* Strong problem-solving skills and the ability to address technical issues.

* Exceptional communication abilities with a focus on customer service.

* A valid driving license and own transport are essential for this role.

Key Responsibilities:

* Act as the first point of contact for customers seeking technical assistance.

* Perform remote troubleshooting and guide customers through steps to resolve issues.

* Escalate complex issues to higher-level support teams.

* Maintain detailed records of technical issues and resolutions.

* Continuously seek ways to improve support processes.

What's in it for you?

* Outstanding working environment

* Great team that loves tech, gaming, sports

* Funded Microsoft Certification and Development

* Career routers and trajectories into specialist technical disciplines like Cybersec, PowerApps, Dynamics365 and Business Central.

* Exceptional salaries and benefits.

* Outstanding support from the leadership team

* A fun caring and professional culture

Still not sure? If you are working in an IT services / MSP environment and passionate about technology, and eager to grow in a supportive and challenging environment, we want to hear from you

Contact: Kelly Bradley to find out more about the role. Salaries are from £26,000 to £35,000 depending on your technical skills and experience.

For clarity, please note these opportunities are NOT with Littlefish or Air IT. This role is also an easy commute from Loughborough, Leicester, Derby, and Nottingham

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