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Guest Services Team Leader

4 months ago

Chertsey, United Kingdom Thorpe Park Resort Full time

Roles & Responsibilities:
**What will I do?**
- Supporting and leading the team in creating memorable experiences for our guests and dealing with on the day feedback.
- You will be overseeing the Guest Experience operation
- Deal with escalated guest feedback and enquires on the day
- Assisting guests with accessibility enquiries
- Monitor our resort KPI’s to share with the wider park.

Qualifications & Experience:

- Ability to self manage and use initiative to prioritise tasks
- Previous Duty manager experience and / or coaching a team
- Strong Communicator
- Ability to drive initiatives, motivate and coach team members to achieve great results
- Confidence to challenge others when necessary
- Adaptable to given situations and circumstances which may arise
- To suggest and encourage idea within the team to help the department operations improve.
- Proficient IT skills in particular Microsoft Word and Excel
- Ability to learn systems and new processes quickly.

**Benefits**:
The rate of pay for this role is £12.34 per hour, on a Seasonal FTC contract running from now until November 2024.
- 20 FREE tickets to any Merlin attractions worldwide
- 25% discount in our retail shops and restaurants
- Opportunities to develop and have a longer term career in Merlin
- Free bus from Staines station to the Resort for all employees
- 40% discount online off LEGO, and much more

Pay Range: GBP £12.34/Hr.