Sales Admin
23 hours ago
This is an exciting roe in the organisation. supporting our Account Clients and Sales Team, which will in turn help with client retention and drive opportunities within the company. A critical role combining many aspects of a sales function and admin support.
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Job Role and Responsibilities*
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Work with the Head of Sales to deliver first class customer services to all new and existing clients
Act as point of contact for clients
To coordinate new enquiries, ensuring the customer gets a speedy response and a friendly first interaction
To co-ordinate with the estimating team to make sure costs are completed within the deadline and capture all required information
Liaise with the Scheduling Teams and Operations teams book in secured work
Enable the Sales teams by providing all the relevant information for them to have the best impact on the client
May be required to handle business as usual accounts and the Helpdesk enquiries
Develop new business by identifying and developing opportunities from contacts
Effective questioning and probing to upsell to our clients
Provide Management reports and sales data as required
Develop dashboards and reports through the relevant systems
Look to improve the Account Management process and increase efficiencies
Ensure all paperwork / documentation is collated and sent to our client where required
Assist with the resolution of all complaints escalated from all parts of the business and resolve to satisfactory conclusion
Monitor all KPIs and SLAs with Account Clients and ensure the targets are achieved.
Ensuring all Account Clients have the best experience possible during the sales and booking process
Responsible for client retention and maximising opportunities
Excellent maintenance and correct use of our of our CRM system
Conduct sales research as and when required
Develop engagement with local charities
Ensures processes are in place to keep clients informed of progress of works and any issues etc.
Use clear communication skills and attentiveness to liaise internally and externally frequently
Maintaining a positive, empathetic and professional attitude toward customers always
Offer expertise in our products/brands/delivery process inside and out so that you can answer questions
**Benefits**
Commission and Bonus
Company Pension
Death in Service Benefit
Employee Discount Scheme
NHS Medical scheme
**Salary**: £21,000.00-£25,000.00 per year
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