Treatment Coordinator

4 weeks ago

Milton Keynes, United Kingdom SmileDirectClub Full time

**Job Type**: Full-Time Overview:
Hi, we’re SmileDirectClub, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives - and in doing so, change your own.

We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how:
**Winning as a Team.** Mentoring you forward works - because when you win, we all do.

**Balancing for stability.** Your physical, mental and emotional well-being matter.

**Encouraging the real you.** Bring your true self to work - so you can do your best work and feel your best with us every day.

**Let’s make smiles happen - starting with yours.**

We're searching for a
**GDC-registered Dental Nurse (SmileGuide)**, reporting to the SmileShop Manager who will turn frowns into life-changing grins. Are you up for it?

**Responsibilities**:

- Deliver “5-Star” experience for every customer
- Be the face of SmileDirectClub, explain our product, and guide customers through timelines and expectations
- Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile
- Use cutting edge technology to create a 3D scan of customer’s teeth for our Licensed Dental Professionals to review
- Help our customers select the best payment plan for their budget
- Provide our customers with complimentary whitening, and guide them through the “do’s and don’ts”
- Work with your teammates to create a positive, high-energy atmosphere
- Additional responsibilities as needed to set your SmileShop up for success

Qualifications:

- **Required: Current GDC registration as Dental Nurse and 1+ year of hands on dental experience**:

- Preferred: Experience taking impressions or using digital intraoral scanning equipment
- Preferred: Sales and Customer Service experience, preferably in a retail sales setting
- Have confidence when presenting our product and accurately addressing a customer’s questions and concerns
- Excited and passionate about transforming smiles and making an impact
- Fun and positive personality while being professional and eager to succeed
- Self-motivated and independent, but also open to learning
- Proven success and ability to quickly adapt to new systems and software
- Open-minded and optimistic as we continue grow and innovate
- Remain curious, and always look for ways to improve your shop operationally and the customer’s experience

Benefits of Joining the Club:
**How we make you SMILE...**
- Competitive compensation and benefits package
- Collaborative work environment and positive culture
- Opportunities to grow within a fast-paced, innovative company
- Private Medical Insurance, Life Insurance, and Income Protection
- Pension Scheme
- Generous team member aligner discount, plus 3 Friends & Family aligner discounts to use yearly

Company Profile:
SmileDirectClub created the first end-to-end solution for your smile. An estimated 85% of people could benefit from orthodontic care, yet only 1% receive it each year with convenience and cost being the biggest issue. SmileDirectClub exists to help bridge that gap.

Since our founding in 2014, SmileDirectClub has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia. We’re an international oral care leader, with hundreds of SmileShops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe.
- What is SmileDirectClub? Click Here
- How it works. Click Here
- What are our customers saying? Click Here
- What is our culture like? Click Here
- What is a SmileShop? Click Here
- Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page.
- Actual compensation offered within this range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws._

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