Quality Control Team Leader
6 months ago
At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
- About The Team:
Managing Quality Control and Accuracy for one of the UK’s fastest growing food companies You’ll be responsible for the accuracy and efficiency of your line; the ultimate aim is to have zero mistakes running at a quick pace in order to hit our tight time restraints. You will be expected to drive excellent standards of packing quality, food hygiene, health and safety and the happiness of your team. Our team are positive, friendly and welcoming, and we expect you to be the same
What You Will Be Doing:
- Conduct in-flight checks ensuring QC teams are process adherent
- Ensure all auditing QC teams are adhering to roles and responsibilities (detailed above)
- Ensure Inbound Quality Control teams are correctly Quality Checking in a timely and process adherent manner
- Ensure any Inbound Quality Issues are escalated to relevant parties using ICS
- Randomised checks ensuring ingredients are correctly replenished across all lines
- Take Handover from the previous shift’s QC lead to understand the issues related to errors and substitutes
- Making sure that every QC Auditor completes targeted audits (~140 audits per day)
- Analyse the QC auditors sheet throughout the shift and try to understand and fix potential issues
- Train and coach QC auditors; provide positive feedback to auditors for following the right ‘Quality Check’ practices as defined
- Do random Quality Audits on all the Assembly lines and ensure to complete at least
- 40 audits per day
Who You Are:
- Team Management Experience
- Mind to liaise with other stakeholders to influence and make decisions
- Strong Communication Skills
- Ability to solve problems using own initiative
- FMCG and grocery retail knowledge preferable
- Embraces change and willing to challenge the status
- quo
What you will get in return:
- 70% off HelloFresh or Green Chef boxes
- Company pension scheme
- Gym membership
- Bupa private medical insurance (including dental & family cover options)
- Electric vehicle scheme
- Bippit account - financial support
- Free professional development and coaching memberships
- Mental health first aiders and an employee assistance programme
- Eye care scheme
- Cycle to work scheme
- Group Life Assurance
Location: The Granary, Unit 3, Chalker Way, Banbury, OX16 4XD
Work Schedule: Night shift Sunday - Wednesday 6:30pm - 6:30am
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.
- About HelloFresh
- We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
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