Regulatory Response Case Handler

5 months ago

Kings Hill, United Kingdom Cabot Financial Full time

Are you a Regulatory Response case handler? Do you have good letter writing skills, working with SAR requests? Do you enjoy maintaining accurate records? If you’ve answered yes, then you could be the right person to join the Regulatory Response Team in our Kings Hill office, ME19 4UA.

**What you can expect as a Regulatory Response case handler**
- Salary from £25,064
- Permanent contract
- Work from our Kings Hill office

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

As our new Regulatory Response case handler the purpose is to provide customer service to our external and internal customers, and third parties. You will be responsible for carrying out relevant and designated tasks within the Service Excellence department. Your main focus will be SAR and CCA requests, however you will support other areas of the customer journey when requested.

**Key responsibilities include**:
**Some of the key responsibilities include**:

- Ensure Service Level Agreement parameters are met
- Manage the process relating to SAR CCA SLA’s
- Take ownership of individual cases from receipt to conclusion.
- Use a variety of systems in addition to Cabot’s internal systems to obtain, utilize and process documentation relating to customers / authorized third parties.
- Facilitate verbal and written communication with customers and authorized third parties as required.
- Investigate the opportunity to reach agreement on payment or resolution of issues with the customer or authorized third parties.
- Provide an efficient professional service to both internal and external stakeholders at all times.
- Maintain accurate records on the Company’s internal systems providing a clear and concise audit trail.
- Provide support, cover, assistance and or guidance to other teams within Customer Journey as required.
- Maintain a high level of quality at all times.
- To carry out any other ad-hoc duties as requested by management.

**Things we need from you**:

- Excellent communication skills (both written and verbal).
- The ability to work with people at all levels.
- Excellent organisation and time management skills.
- Ability to handle a varying and demanding workload.
- Able to make sound judgments to ensure the desired outcome for both the Company and customer.
- Customer service orientation and committed to providing ‘Best in Class’ customer service delivery.
- Demonstrate commitment to supporting fellow team members and to delivering team objectives.
- Be able to demonstrate an adaptable and flexible approach to your work and that of the team.
- Good letter writing skills
- High level of attention to detail and accuracy.
- Excellent level of computer literacy. Knowledge of the relevant legislation and guidance in relation to customer care.
- Previous experience within a support operations role, with a focus on customer service.

**What happens next?**

**Working for Cabot**:
You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

CCACORP

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