Specialist Customer Services Representative

2 weeks ago


Chester, United Kingdom Cheshire West and Chester Council Full time

Cheshire West and Chester Council offers a dynamic and innovative Library Service. With a network of 22 libraries, a mobile library service and a range of 24-hour online services.

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will assist in the delivery of a comprehensive range of excellent customer focused services, promoting the aims of the library service.

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will have the energy and enthusiasm to deliver the range of services we provide.

**Organisation**
- Cheshire West and Chester Council

**Location**
- Chester

**Job Category**
- Libraries and Archives

**Grade**
- CWAC NJC - Grade 4

**Salary Min**
- £21,189 pro rata per annum

**Salary Max**
- £21,968 pro rata per annum

**Hours per week**
- 11

**Weeks per year**
- 52.143

**Employment Type**
- Fixed Term

**Contract Duration**
- 6 months

**Closing Date**
- 09/09/2023

**Ref No**
- W2908

**Documents**

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.

Are you team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

If so, we are looking to recruit a Specialist Customer Services Representative to fill a position at Tarporley Library.

You will be part of the team at Tarporley Library, developing positive relationships with our customers and ensuring that an efficient and effective library and information service is provided to the public. You will also be involved in the day-to-day administrative procedures this entails. This is an 11 hour per week permanent position. As this position is within the high school, a DBS check will be required which the the school will pay for.

Pattern of hours: Monday 1.30-7.00 and Thursdays 1.30-7.00

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £10.90 per hour for all contracted hours.



  • Chester, United Kingdom Cheshire West & Chester Full time

    **Specialist Customer Services representative**: Cheshire West and Chester Council offers a dynamic and innovative Library Service. With a network of 22 libraries, a mobile library service and a range of 24-hour online services. You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service....


  • Chester, United Kingdom Cheshire West and Chester Council Full time

    Cheshire West and Chester Council offers a dynamic and innovative Library Service. With a network of 22 libraries, a mobile library service and a range of 24-hour online services. You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will have the energy and enthusiasm to assist...


  • Chester, United Kingdom Cheshire West & Chester Full time

    **Senior Customer Services Representative**: Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its customers and communities. West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment. Cheshire West and...


  • Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...


  • Chester, United Kingdom Cheshire West and Chester Council Full time

    Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its customers and communities. West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment. Cheshire West and Chester Council offers a dynamic and...


  • Chester, Cheshire, United Kingdom Page Personnel Sales Full time

    About Our Client Our client is a renowned entity in the FMCG industry with a global workforce of over 1000 employees. With a growing presence in the UK, they are committed to delivering quality products and services to their customers. Job Description This exciting role will design, implement and lead the Customer Service process: In the early stages...


  • Chester, United Kingdom Page Personnel - UK Full time

    Excellent Hybrid Customer Service role - Large FMCG brand **About Our Client**: The organisation is a prominent player in the FMCG industry with an employee base of over 500. It is well-known for its commitment to high-quality products and exceptional customer service, making it a leader in its sector. The company operates from its Chester location, where...


  • Chester, Cheshire, United Kingdom PSi Talent Full time

    Job Title: Savings Customer Service Specialist Working within an innovative, progressive bank, the Savings Customer Services Specialist is responsible for supporting existing and prospective savers. Savers will interact via a variety of channels which include online secure messages, telephone, email, post and webchat. The Savings Customer Services team...


  • Chester, United Kingdom Bristol Myers Squibb Full time

    Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...


  • Chester, United Kingdom PSi Talent Full time

    Credit Control Representative This is an exceptional opportunity to be part of a fast-paced team in a busy call centre contacting customers in arrears. The focus of the Credit Control Representative role is working with the customers to achieve an outcome that works for both the customer and the business, whilst ensuring the business meets its performance...


  • Chester, United Kingdom PSi Talent Full time

    Credit Control RepresentativeThis is an exceptional opportunity to be part of a fast-paced team in a busy call centre contacting customers in arrears. The focus of the Credit Control Representative role is working with the customers to achieve an outcome that works for both the customer and the business, whilst ensuring the business meets its performance...

  • Credit Representative

    4 weeks ago


    Chester, Cheshire, United Kingdom PSi Talent Full time

    Credit Control Representative This is an exceptional opportunity to be part of a fast-paced team in a busy call centre contacting customers in arrears. The focus of the Credit Control Representative role is working with the customers to achieve an outcome that works for both the customer and the business, whilst ensuring the business meets its...


  • Chester, Cheshire, United Kingdom Northreach Full time

    Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth. We have...


  • Chester, Cheshire, United Kingdom Northreach Full time

    Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth. We have...


  • Chester, Cheshire, United Kingdom Northreach Full time

    Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth. We have...


  • Chester, Cheshire, United Kingdom The Curve Group Full time

    Our client, a growing banking organisation based in Chester is looking for an experienced Savings Customer Services professional to join their team. You will be responsible for supporting their existing and prospective savers. Savers will interact with the client via a variety of channels which include online secure messages, telephone, email, post and...


  • Chester, Cheshire, United Kingdom Revivaresourcing Full time

    Sign in to save Sales Development Representative at Reviva Resourcing . We’re looking for an SDR / Sales Development Representative to join a RegTech specialist client of ours that pride themselves on their flexible working model. Ideally you will have some previous B2B sales and lead generation experience however, they are open to consider...


  • Chester, United Kingdom Travail Employment Group Ltd Full time

    Customer Service Administrator£23,795 - £25,000 per annum (depending on skills and abilities) Commutable from Chester (Eccleston, Farndon,Tattenhall) and Wrexham Rossett) **Additional benefits**: - Friendly team. - Rural beautiful office space. - Full training provided. **The Role**: Our client is a well-established company who provide a fast and...


  • Chester, Cheshire, United Kingdom Curve Group Holdings Ltd Full time

    We have a current opportunity for a Savings Customer Service Specialist on a permanent basis. Our client, a growing banking organisation based in Chester is looking for an experienced Savings Customer Services professional to join their team. You will be responsible for supporting their existing and prospective savers. Savers will interact with the...


  • Chester, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a contract basis for 6 months. This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage. Salary: £15.00 per hour Customer Service Support Role: Receive orders and...