Specialist Customer Services Representative

3 weeks ago

Chester, United Kingdom Cheshire West and Chester Council Full time

Cheshire West and Chester Council offers a dynamic and innovative Library Service. With a network of 22 libraries, a mobile library service and a range of 24-hour online services.

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will have the energy and enthusiasm to assist in the delivery of a comprehensive range of excellent customer focused services, promoting the aims of the library service.

**Organisation**
- Cheshire West and Chester Council

**Location**
- Chester

**Job Category**
- Libraries and Archives

**Grade**
- CWAC NJC - Grade 4

**Salary Min**
- £23,114 pro rata per annum

**Salary Max**
- £23,893 pro rata per annum

**Hours per week**
- 7.75

**Weeks per year**
- 52.142

**Employment Type**
- Fixed Term

**Contract Duration**
- 6 months

**Closing Date**
- 24/03/2024

**Ref No**
- W3277

**Documents**

Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

Are you team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

If so, we are looking to recruit a Specialist Customer Services Representative to fill a position at Great Boughton Library.

You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.

You will be part of the team at Great Boughton Library, developing positive relationships with our customers and ensuring that an efficient and effective library and information service is provided to the public. You will also be involved in the day-to-day running of the building and the administrative procedures this entails. This is an 7.75 hour per week permanent position.

Pattern of hours: Monday 2-5pm and Wednesdays 2-5pm and alternate Saturday mornings 9.30am-1pm

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £10.90 per hour for all contracted hours.

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