Specialist Customer Services Representative

3 weeks ago

Chester, United Kingdom Cheshire West & Chester Full time

**Specialist Customer Services Representative**:
Cheshire West and Chester Council offers a dynamic and innovative Library Service. With a network of 22 libraries, a mobile library service and a range of 24-hour online services.

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will assist in the delivery of a comprehensive range of excellent customer focused services, promoting the aims of the library service.

**Organisation**
- Cheshire West and Chester Council

**Location**
- Chester

**Job Category**
- Libraries and Archives

**Grade**
- CWAC NJC - Grade 4

**Salary Min**
- £21,189 pro rata per annum

**Salary Max**
- £21,968 pro rata per annum

**Hours per week**
- 11.5

**Weeks per year**
- 52.143

**Employment Type**
- Fixed Term

**Contract Duration**
- 6 Months

**Closing Date**
- 19/03/2023

**Ref No**
- W2553

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.

Are you team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

If so, we are looking to recruit a Specialist Customer Services Representative to fill a position at Malpas Library.

The library is situated within Bishop Heber High School.

Pattern of hours: Tuesday 1.15-7 Thursday 1.15-7

The contractual work location for this role is listed above however you may be required to work from a range of work locations or sites within the Borough and may also be required to work from home, depending on the needs of the service.

Cheshire West and Chester Council are committed to equality and diversity in employment. Please click the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £9.90 per hour for all contracted hours.

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