Customer Service Specialist

2 weeks ago

Chester, United Kingdom Adecco Full time
Job Description

decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various channels, including phone, message, email, chat, and post.

Key Responsibilities:

  • Deliver excellent customer service by handling customer inquiries via telephone, email, and webchat.
  • Continuously expand your knowledge of the clients products and services to assist customers effectively and support other departments.
  • Maintain accurate and up-to-date customer information.
  • Collect relevant information and documentation for anti-money laundering purposes.
  • Take ownership of customers by converting inquiries from prospective savers into opened accounts.
  • Proactively suggest initiatives to improve customer service, efficiency, and satisfaction.

Key Skills and Experience:

  • Experience in customer service, preferably in the finance industry.
  • Passionate about delivering exceptional customer service.
  • Confident in handling phone calls and addressing customer concerns.
  • Knowledge of regulatory policies is desirable.

Location: Chester. Our client's office is conveniently located just a minute walk from Chester train station.

Join our client's dynamic and supportive team and enjoy a range of fantastic perks, including:

  • Competitive salary ranging from £25,000 to £27,000 per year.
  • Pension contribution matching.
  • Wellbeing support.
  • Casual Fridays.
  • Gym membership.
  • Health insurance.
  • Social events.
  • Primarily working in the office with the option of working from home one day a week following probation.

Don't miss this opportunity to be part of a forward-thinking organisation that values its employees' growth and satisfaction. Apply now to become a Savings Customer Service Specialist and make a positive impact on customers' financial well-being.

Please note that only successful candidates will be contacted. Thank you for your interest in our client's exciting career opportunity.

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