Customer Service Specialist

3 weeks ago

Chester, United Kingdom Charterhouse Recruitment Services Full time

**SAVINGS CUSTOMER SERVICE SPECIALIST**

We are delighted to working with our client based in Chester who are expanding their Savings team with a Customer Service Specialist. Our client is a unique and growing business within the financial services sector, who pride themselves on being a customer-focussed business who champion the financial health of their specific industry. They have ambitious growth plans for 2023 so the successful person will be given plenty of opportunity to progress with them.

**WHAT'S IN IT FOR YOU?**
- Salary is £25,000 per annum.
- Working hours of 9am - 5.30pm Monday to Friday
- 25 days holiday plus bank holidays, and your holiday entitlement increases with length of service.
- Lots of wellbeing perks and benefits
- Company pension
- Life insurance with added extras
- A brilliantly modern office in a central location
- Regular social events.

**EXPERIENCE AND SKILLS REQUIRED TO BE SUCCESSFUL IN YOUR APPLICATION**:

- At least 3 years’ experience within a customer service focussed role.
- Financial services experience is highly desirable but not essential as full training will be given.
- Exceptional communication skills and a genuine desire to help customers.
- The ability to work productively under pressure.
- The desire to want to continue learning new products / services and developing your skills.
- Reliability and honesty is essential.
- Knowledge of regulatory processes within financial services and / or the agriculture industry would be beneficial.

**AS A SAVINGS CUSTOMER SERVICE SPECIALIST YOU WILL BE**:

- Become a savings product expert to enable you to support and advise savers with their enquiries.
- Opening accounts for your customers as well as assisting them with paying in and out, their statements and managing the maturity process.
- Take ownership of customers by focussing on activities such as converting enquiries to opened accounts.
- Escalate any issues and share feedback from customers with the wider team / other departments in the business as required.
- Document your calls and communications in detail on the system.
- Work towards positive team and individual targets including NPS, customer surveys and positive customer reviews.
- Work with the wider team to ensure a first class service is received by all of customers.

If you have read the above and are excited by this opportunity, then we want to hear from you
- Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments._
- At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data._

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