Customer Service Specialist

2 weeks ago

Chester, United Kingdom Page Personnel Secretarial & Business Support Full time

This position is for a dedicated Customer Service Supervisor in the FMCG industry, based in Chester. The successful candidate will be responsible for leading a team in providing exceptional customer service and building strong client relationships.

Client Details

Our client is a renowned entity in the FMCG industry with a global workforce of over 1000 employees. With a growing presence in the UK, they are committed to delivering quality products and services to their customers.

Description

This exciting role will design, implement and lead the Customer Service process:

  • In the early stages of the role you'll be working with global counterparts to capture and implement a process for the UK customer strategy (focused on complex manufactured products)
  • Subject Matter Expert lead of SAP implementation
  • B2B Customer Service management for customer journey - working with customers from Order through to Payment and supporting with all inbetween
  • Forecasting customer requirements and planning of stock
  • Work within the SLT to represent the customer in business decisions
  • Longer term: to Recruit, supervise and lead a customer service team
  • Maintain high levels of customer satisfaction
  • Develop client service procedures, policies and standards
  • Implement an effective customer loyalty programme
  • Handle complex customer complaints and enquiries
  • Conduct team meetings and provide performance feedback
  • Prepare reports and analyse customer service data
  • Collaborate with other departments to ensure seamless service delivery

Profile

A successful Customer Service Supervisor should have:

  • Proven experience in a customer service team lead or leadership role
  • Experience with implementing systems and processes
  • Comfortable with system implementations or upgrades on SAP
  • A real expert in managing order processing through to invoice queries for business customers
  • Currently working for a household brand and working with retail customers would be advantageous
  • Strong understanding of customer service techniques and standards
  • Excellent communication and interpersonal skills
  • A keen eye for detail and problem-solving skills
  • A demonstrated commitment to providing exceptional customer service

Job Offer

  • An annual salary ranging from £40,500 to £60,500
  • A competitive benefits package including bonus, flexibility, travel and excellent holidays
  • Modern, new office environment in Chester - North Wales
  • This role may offer Hybrid options in the long term but will initially require onsite presence
  • Opportunities for professional development and growth
  • A supportive and inclusive team environment
  • Opportunity to make a significant impact in the FMCG industry

If you are passionate about customer service and are ready to take your career to the next level, we encourage you to apply for this exciting opportunity in Deeside.

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Searchability Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within...

  • Customer Service Specialist

    6 days ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    4 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Advisor

    7 days ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Full time

    Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pmSpecialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.Established in 2014, SMF have built up a reputation for providing a strong product range, offering quick decisions...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    Job Descriptiondecco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers...

  • Customer Service Specialist

    1 week ago

    chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    6 days ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    6 days ago

    Chester, United Kingdom Charterhouse Recruitment Services Full time

    **CUSTOMER SERVICE SPECIALIST (FINANCIAL SERVICES)** We are delighted to again be working with our client based in Chester who are looking to expand their team a Customer Service Specialist. Our client is a unique and growing business within the financial services sector, and they have ambitious growth plansfor 2023 so the successful person will be given...

  • Customer Service Specialist

    3 days ago

    Chester, United Kingdom Northreach Full time

    Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.We have...

  • Customer Service Advisor

    6 days ago

    Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...

  • Customer Service Representative

    2 weeks ago

    Chester, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyAn exciting opportunity has arisen at the Chester site of one of the UK's premier chemical manufacturers. A global business, with multiple sites in England, they are looking for a skilled Customer Service Representative to ensure a seamless customer experience.Your new roleYou will be based in a small team, providing high quality customer...

  • Customer Service Specialist

    4 weeks ago

    Chester, United Kingdom Charterhouse Recruitment Services Full time

    **SAVINGS CUSTOMER SERVICE SPECIALIST** We are delighted to working with our client based in Chester who are expanding their Savings team with a Customer Service Specialist. Our client is a unique and growing business within the financial services sector, who pride themselves on being a customer-focussed business who champion the financial health of their...