Customer Service Specialist BENELUX

3 weeks ago

Chester, United Kingdom Bristol Myers Squibb Full time

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

What we can offer

Hybrid working policy - 50% home/office. 26 days holiday plus bank holidays. Career and qualifications support. Modern office building with various on-site benefits (inc. on-site parking).

Position purpose

Provide frontline customer service to ensure medicines reach patients in the local market in the shortest time span. Understand market demands and understand system generated warnings about unusual order patterns. Interface with customers to receive and process orders whilst adhering to SOX/Audit. Investigate and resolve customer issues with complete professionalism. Understand policies around order management and execute in compliance with Global Distribution Practices (GDP). Escalate to Manager any complex enquiry /complaint and collaborate on solution.

Key Responsibilities

Excellent Customer Service skills, proactive approach informing customers of any orders issues. Receive and answer customer enquiry/complaints through phone, e-mail and fax and record in CRM system C4C. Execute day-to-day activities related to Order Management on a rotational basis. Perform tasks accurately and with limited guidance. Understand company systems, procedures, policies and controls, information sources and analytical techniques. Receive orders and enter them into SAP through IOCR software, within timely manner after checking all the order details meet the defined business rules. Master the quality complaint procedure and adverse event as defined per SOP. Act swiftly on product, recalls, or put on hold situations. Handle backorders and returns for customers: entering system, obtaining approvals where necessary, informing customer of decisions, and clearing logs. Monitor all open orders/deliveries until completion. Participate in bi-monthly operational update call with internal stakeholders, Quality and Logistics provider. Master internal controls: understand the implication of daily activities on external audits and compliance. Understand customer qualification market specifics and provide support for customer qualification process through direct interaction with the customer.

Knowledge, Skills & Qualifications

language; with a preference for business level fluency in Dutch French. Experience in customer service; logistics experience would be beneficial. Ability to use SAP (SD module) and other Customer Service applications. Advance knowledge and use of Office productivity tools. Ability to identify, analyse and solve problems, with limited guidance. Quantitative and analytical skills. Take responsibility and accountability for successful completion of assigned tasks. Co-operate with other teams internally as well as with external parties. Understand end-to-end process and have awareness of the impact of our actions. Identify and drive areas for continuous improvement.

  • Customer Service Specialist BENELUX

    6 days ago

    Chester, Cheshire, United Kingdom Bristol-Myers Squibb Full time

    Customer Service Specialist BENELUX page is loaded Customer Service Specialist BENELUX Apply locations Chester - GB time type Full time posted on Posted Today job requisition id R1578951 Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Searchability Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within...

  • Customer Service Specialist

    7 days ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    4 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Full time

    Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pmSpecialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.Established in 2014, SMF have built up a reputation for providing a strong product range, offering quick decisions...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    Job Descriptiondecco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers...

  • Customer Service Specialist

    2 weeks ago

    chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    7 days ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    7 days ago

    Chester, United Kingdom Charterhouse Recruitment Services Full time

    **CUSTOMER SERVICE SPECIALIST (FINANCIAL SERVICES)** We are delighted to again be working with our client based in Chester who are looking to expand their team a Customer Service Specialist. Our client is a unique and growing business within the financial services sector, and they have ambitious growth plansfor 2023 so the successful person will be given...

  • Customer Service Specialist

    4 days ago

    Chester, United Kingdom Northreach Full time

    Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.We have...

  • Customer Service Advisor

    7 days ago

    Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...

  • Customer Service Representative

    2 weeks ago

    Chester, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyAn exciting opportunity has arisen at the Chester site of one of the UK's premier chemical manufacturers. A global business, with multiple sites in England, they are looking for a skilled Customer Service Representative to ensure a seamless customer experience.Your new roleYou will be based in a small team, providing high quality customer...