Airport Lounge Host, Farnborough

4 days ago

Farnborough, United Kingdom Aero Full time

**ABOUT AERO**
Aero is on a mission to redefine air travel—inspired by the golden age of aviation, designed for modern life. Direct, premium flights via private terminals offer guests the comfort of low-contact travel and the effortlessness of flying private, in our beautifully designed jets. From custom aircraft to our Hosts and our dedicated Concierge teams, everything we do is personalized, placing the guest at the heart of everything we do. We pride ourselves on being dedicated, compassionate hosts both with our guests and our teammates. At Aero, we are one team and we support each other, knowing together we are stronger as we build a business to reimagine the future of travel.

**ABOUT THIS ROLE**
At Aero, our experience extends well beyond taking people from one place to another. As a team, we pride ourselves on being consummate hosts, ensuring every guest enjoys an effortless, personalized experience. We are looking for team members who are natural empaths, derive energy from cultivating relationships, and want to be part of ushering in a new Golden Age of Travel.

**RESPONSIBILITIES**
- Ensure a safe, seamless and extraordinary guest experience and ground operation with relentless attention to detail from departures to arrivals, including check-in, luggage check, boarding, and arrivals while enhancing seamless guest experience, and working closely with ground handling and airport partners
- Be knowledgeable about guests by consuming and contributing to Guest Profiles on every shift to enable proactive, thoughtful, and personalized service and ensure consistency across the Guest Journey
- Prepare relevant documentation and materials for flights, including guest amenities, luggage tags, and more
- Maintain a pristine and sanitary environment in the Lounge and other guest-facing spaces at all times; observe social distancing and other Covid-19-related protocols at all times
- Assist with daily administrative tasks eg update internal information systems; flight documentation printing, producing internal written work flows
- Stay up-to-date with and knowledgeable about all company and aviation policies and procedures and ensure all activities remain in accordance with the Host Procedures Playbook, safety & security requirements, and Ground Handling Manual
- Work alongside your Host Team, Flight Crew & Operations team harmoniously to make critical decisions regarding daily operations
- Restock Aero Jets on arrival ready for the next duty in collaboration with your Aero onboard team; support inventory management
- Be prepared to do last minute shopping for Charter flights, lounge offerings.
- Escorting guests to jet (all-weather)
- Be prepared for service recovery when required in circumstances such as irregular operations/delay/extended duty time as necessary
- Constantly monitor the operational environment for any changes or concerns that might affect the safety or security of guests and crew, and notify relevant leaders as needed
- Be well-versed and knowledgeable on all aspects of the Aero experience, including flight schedules, team members, menus, guest procedures
- Be proficient with technology, using Aero bespoke systems and be willing to advance in these skills
- Understand flight schedules, time zones and plan accordingly
- Capture and deliver thoughtful feedback to the team in order to continuously improve operations and guest experience
- Strict adherence to uniform requirements and standards
- Ensure you are poised to deal with any safety or security incident that may come your way, and be proactive about stress, fatigue, or other factors that may impede your ability to safely execute operational duties
**REQUIREMENTS**
- Experience working in the aviation industry is preferred (either in the air or on the ground). A luxury hospitality experience is also a plus.
- Must have a flexible work schedule and be comfortable with last-minute changes.
- Capability to work at remote destinations for extended periods of time
- Available for all or majority of the required duties throughout the summer season June-August.
- Must be able to work on your feet for possible long duties. Fast-paced movement may be required when moving from one area of the airport or lounge to another. Must be able to move, pull, carry or lift at least 30kgs. (luggage, furniture, etc.). Occasionally kneel, bend, crouch and climb as required.
- Must be UK based with a vehicle or easy access to Farnborough Airport.
- Applicants must hold a UK Passport and have the right to work in the UK.

**Job Types**: Full-time, Permanent

Pay: £15.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking
Ability to commute/relocate:

- Farnborough, Hampshire: reliably commute or plan to relocate before starting work (required)
Application question(s):

- Due to our schedule, we often have split shifts, meaning you will need to work both in the morning, and then again in the late afternoon. Our flights include weekends also therefore

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