Customer Assistant Bank and Service

6 months ago

Belfast, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant Bank and Service 16 Hours Temporary
**Key Capabilities**

Customer Assistant Bank and Service 16 Hours Temporary

Week 1

Tues 14.00 - 18.00

Thurs 14.00 - 18.00

Sat 10.00 - 19.00

Week 2

Sun 14.00 - 18.00

Tue 14.00 - 18.00

Thurs 10.00 - 14.00

Fri 14.00 - 18.00

**INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS**

What we are looking for

We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This role is perfect for someone who enjoys connecting to our customers and colleagues. An inquisitive attitude will help you quickly become an authority on the products you are introducing to our customers -and a motivation to know your stores performance and a want to improve it day on day / week on week will make you successful.

**Purpose**

We are re-defining M&S Bank and Services and the way we introduce our customers to our products. As a result, the purpose of the job role could evolve and develop along with our customer proposition and our products.
- The current role core purpose is to proactively introduce our customers to our M&S Bank Credit Card and Club Rewards upgrade, contributing to the store’s overall performance.
- You will be the key referral point on the M&S Bank Products you are trained on and further products if they become in scope to this role.
- You will be responsible for introducing products to customers to the most suitable and appropriate customers throughout the store, always following the training that you receive, to ensure the most suitable customers are treated fairly and are well informed.
- As a Bank and Services Colleague, you will be a highly visible colleague in our stores and around our till points supporting the wider store-team in delivering an outstanding shopping experience.
- You will place the customer’s best interests first, seeking to provide not only a great shopping experience, but with the overall aim to achieve the best possible outcome for customers in store each time.

**Key Capabilities**
- Self-motivated individual who strives to contribute and perform.
- Understand the role that you play within the store and within the success of M&S. Ability to plan your own day and self-motivate throughout a shift.
- Supports line manager on improving store Bank and Service Performance through sharing feedback and suggestions.
- Can adapt and listen to the customer’s needs in order to provide a positive M&S experience.
- Open to and acts on feedback, seeking this regularly.
- In control of their own responses and considers how to share their perspective in a way that creates a positive reaction from the team.
- Understands the need for change and positively supports the business as we evolve our Bank and Services model in stores.

**Key Accountabilities**
- Support the store targets for Bank & Services product introduction through personal delivery, delivery within your immediate team and through engagement and relationships across the store including with store leadership.
- Become the authority on the products that you are asked to introduce so that you can expertly introduce them to suitable customers in a compliant and positive manner.
- Always act with integrity and adhere to compliance requirements when introducing our financial products to our customers.
- Communicate with Store Leadership colleagues on successes and opportunities that you identify so that we can do things better.
- Share your knowledge and experience with store colleagues to help the store’s performance.
- Be aware of store level and bank performance to help consistently deliver suitable and compliant introductions to customers on our credit products.
- Approach suitable customers to introduce our Bank and Services financial products and discuss them using the M&S Bank approved script and Frequently Asked Questions responses.
- Serve our customers efficiently, thoughtfully, and compliantly - giving them the best experience that you can.

**Technical Skills / Experience**
- Ability to connect to our customers and establish relationships with other store colleagues as these will be key to your success in this role.
- Comfortable to start conversations with customers about our products including our M&S Credit Card in a compliant way.
- Self-drive and a determination and motivated to improve on your own performance and the store’s results.
- A solid basic level of digital capability.
- Self-accountable to stay up to date with training, new ways of working and adopt new digital enhancements as they evolve.
- An active interest in the way our customers are shopping across difference channels.
- An appreciation of the importance of loyalty products and how valued they are for us and our customers.
- Adaptability to change through different priorities and campaigns through the year and with the potential for future evolution of the role.

**Key Relationships**
- Our customers
- Yo

  • Customer Assistant Bank and Service

    6 months ago

    Belfast, United Kingdom Marks & Spencer Full time

    Customer Assistant Bank and Service 16 Hours Temporary Week 1 Tues 14.00 - 18.00 Thurs 14.00 - 18.00 Sat 10.00 - 19.00 Week 2 Sun 14.00 - 18.00 Tue 14.00 - 18.00 Thurs 10.00 - 14.00 Fri 14.00 - 18.00 **INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS** What we are looking for We are looking for the very best people to shine in our...

  • Customer Assistant Bank

    6 months ago

    Belfast, United Kingdom Marks & Spencer Full time

    Customer Assistant Bank & Services - 24 hrs temporary Week 1 Mon: 09.00 - 18.00 Wed: 09.00 - 18.00 Fri: 09.00 - 18.00 Week 2 Mon: 09.00 - 18.00 Wed: 09.00 - 18.00 Sat: 09.00 - 18.00 **INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS** What we are looking for We are looking for the very best people to shine in our stores as advocates of...

  • Professional Customer Service Representative

    1 week ago

    Belfast, United Kingdom Danske Bank Full time

    Job Title: Professional Customer Service RepresentativeWe are seeking a highly skilled and dedicated Professional Customer Service Representative to join our Personal Banking team in Northern Ireland. Our team is committed to delivering exceptional customer service, and we pride ourselves on giving back to our communities through volunteering and charity...

  • Personal Banking Expert

    1 week ago

    Belfast, United Kingdom Danske Bank Full time

    Job Title: Personal Banking ExpertWe are seeking a highly experienced and skilled Personal Banking Expert to join our Personal Banking team in Northern Ireland. Our team is committed to delivering exceptional customer service, and we pride ourselves on our strong team culture and outstanding customer service.In this role, you will be responsible for handling...

  • Customer Service Liaison Officer

    1 week ago

    Belfast, United Kingdom Danske Bank Full time

    Danske Bank's Customer Service Team is seeking experienced individuals to deliver exceptional customer experiences. As a Customer Service Liaison Officer, you will be responsible for handling customer inquiries, resolving issues, and promoting our services.Our team operates within a dynamic and fast-paced environment, where no two days are ever the same. We...

  • Community Banking Specialist

    1 week ago

    Belfast, United Kingdom Danske Bank Full time

    Job Title: Community Banking SpecialistWe are looking for a talented and motivated Community Banking Specialist to join our Personal Banking team in Northern Ireland. Our team is passionate about delivering exceptional customer service, and we are committed to making a positive impact in our local communities.In this role, you will be responsible for...

  • Commercial Vehicle Technician Assistant

    3 weeks ago

    Belfast, United Kingdom Customer Labs Full time

    Job Summary: We are seeking a Commercial Vehicle Technician Assistant to join our team at Customer Labs. The successful candidate will be responsible for handling customer enquiries and supporting our technicians in the workshop.">Key Responsibilities:Handle incoming and outgoing customer communications via phone, email, or in-personSupport technicians in...

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom Bank of Ireland Full time

    **What is the opportunity?**: If you enjoy talking to people, working in a busy team environment and are passionate about progressing your career we will match your passion with career development and learning pathways and opportunities to attain professional qualifications. You can avail of our employee wellbeing programme, participate in colleague lead...

  • Banking Specialist

    2 weeks ago

    Belfast, United Kingdom Barclays Bank PLC Full time

    Join us as a Business Development Manager (Credit Analyst) in our Mid-Corporate Banking team in Belfast.The prime objective of the role is to support our Bankers in identifying andconverting new to bank opportunities working across Northern Ireland. Thiswill include inter alia, developing new leads, assisting in deal structuring,drafting credit applications...

  • Customer Service Representative

    2 weeks ago

    Belfast, United Kingdom Bank of Ireland Full time

    Job OverviewWe are seeking a skilled Customer Service Advisor to join our team at the Bank of Ireland's Belfast City Branch. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.About the RoleThis is a full-time permanent...

  • Financial Services Advisor

    1 week ago

    Belfast, United Kingdom Danske Bank Full time

    At Danske Bank, we are committed to delivering outstanding customer service and exceeding expectations. As a Financial Services Advisor, you will play a vital role in achieving this goal by handling customer inquiries, responding to digital queries, opening new accounts, and providing product information.Our team prides itself on its ability to work...

  • Customer Experience Manager

    3 weeks ago

    Belfast, United Kingdom Allied Irish Bank Full time

    Unlock a Rewarding Career with Allied Irish BankWe are seeking a highly motivated and experienced Customer Experience Manager to join our team in Belfast. This is an exceptional opportunity for a results-driven individual to lead our customer experience agenda and drive strategic decisions that enhance the customer journey and outcomes.About the Role:As a...

  • Business Services Advisor

    6 months ago

    Belfast, United Kingdom Bank of Ireland Full time

    **What is the opportunity?**: This is an exciting opportunity to start your career in financial services. Northridge is unique in that we offer an end to end experience. Starting from the intermediary interaction to dealing with the end customer and everything in-between. Upskill opportunities are readily available which means internal progression is an...

  • Bank & Services Colleague

    6 months ago

    Belfast, United Kingdom Marks & Spencer Full time

    Customer Assistant - Bank & Services - 16 hr temporary Week 1: Tues 14:00 - 18:00 Thurs 14:00 - 18:00 Sat 10:00 - 19:00 Week 2: Sun 14:00 - 18:00 Tues 14:00 - 18:00 Thurs 10:00 - 14:00 Fri 14:00 - 18:00 **INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS** What we are looking for We are looking for the very best people to shine in our...

  • Customer Service Assistant

    6 months ago

    Belfast, United Kingdom Progressive Building Society Full time

    **Who are we?** Progressive Building Society is a leading local financial institution with a proud reputation for customer service excellence. Our purpose is to encourage local people to save and become homeowners, through our personal, caring & common-sense approach, essentially nurturing financial wellbeing for current and future generations. With a...

  • Barclays Bank Plc | Business Development Manager

    2 weeks ago

    Belfast, United Kingdom Barclays Bank Plc Full time

    Join us as a Business Development Manager (Credit Analyst) in our Mid-Corporate Banking team in Belfast. The prime objective of the role is to support our Bankers in identifying and converting new to bank opportunities working across Northern Ireland.This will include inter alia, developing new leads, assisting in deal structuring, drafting credit...

  • Customer Service Assistant

    6 months ago

    Belfast, United Kingdom Blue Print Systems Full time

    **Customer Service Assistant (Weekly Pay & Training Provided)** **Location**: Belfast, Northern Ireland Are you a friendly, detail-oriented individual looking to start or advance your career in customer service? Do you enjoy helping others and solving problems? Join our team as a Customer Service Assistant in Belfast! We are seeking enthusiastic, fun and...

  • Customer Service Assistant

    6 months ago

    Belfast, United Kingdom DEILLIORXZY Full time

    **Job Description: Customer Service Assistant** **Location**: Belfast **About DEILLIORXZY**: DEILLIORXZY is a dynamic and innovative company based in Belfast, dedicated to delivering superior customer service and support. We are seeking a friendly and proactive Customer Service Assistant to join our team and enhance our customers'...

  • Customer Service Representative

    3 weeks ago

    Belfast, United Kingdom Russell's Food and Drink Full time

    Job Title: Sales AssistantWe are seeking a motivated and customer-focused individual to join our team at Russell's Food and Drink as a Sales Assistant. As a key member of our sales team, you will be responsible for providing excellent customer service and working closely with our management to achieve sales targets.The ideal candidate will have excellent...

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom Communications and Solutions Partners Group Full time

    Are you passionate about delivering exceptional customer service while driving sales success? Join our team as a Customer Service Advisor and play a key role in assisting customers with their needs while contributing to our sales objectives. **Duties**: - Provide personalized assistance to customers, understanding their requirements, and guiding them...