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Box Office

2 months ago

Glasgow, United Kingdom Rangers Football Club Full time

**JOB TITLE**:Box Office & Guest Relations Executive - New Edmiston House

**REPORTING LINE**:Ticketing Manager - New Edmiston House

**DEPARTMENT**:Commercial & Marketing Department

**LOCATIONS**:New Edmiston House

**CONTRACT**:Full-time

**THE ROLE**

An exciting opportunity has arisen to join Rangers Football Club’s in a role that will help deliver the success of New Edmiston House and support the wider club.

New Edmiston House is an incredible, state-of-the-art facility that celebrates the history of one of the oldest Football Clubs in the world. The eagerly anticipated facility will educate and entertain its customers further enhancing the experience for supporters when they visit Ibrox increasing footfall on the stadium campus on a daily basis.

The Box Office & Guest Relations Executive will be ultimately responsible for the smooth running of Edmiston House Reception area, ensuring high standards of customer service are maintained and that the customer experience remains consistently high. Bookings, ticketing, customer queries and the day-to-day operations and events all being substantial aspects of the role.

Furthermore, close working with Castore and Levy will ensure that all areas of the business are treated efficiently and to a high standard.

Rangers Football Club compete in the SPFL Premiership, Domestic Cup and European competitions with between 25-30 fixtures and events per season hosted at Ibrox stadium. With the addition of New Edmiston House and The Rangers Museum, Rangers Football Club are looking to expand their offering, celebrating & building on the club’s past, whilst looking forward to the future.

**Responsibilities**:

- Ensure all visitors are given the necessary accreditation and are signed in and out of Edmiston House in adherence with safety procedures.
- Maintaining high standards of neatness and appearance of reception area at all times.
- Act as the main point of contact for all deliveries and couriers - internal and external to the Club.
- Use the business ticketing system to process and distribute museum/event tickets to customers following the necessary ticketing and cash handling procedures.
- Completion of general administration tasks as and when required.
- Provide a clear and concise handover each shift change to the next member of staff.
- Provide administrative support to Security Services, as and when required.
- Provide on the job training as required to any new starts, temps, or colleagues covering the post.
- Reasonable ad hoc duties from other departments.
- The ability to work under pressure.
- Communicate in a manner that is both respectful and representative of the Club.
- Provide prompt and accurate service, with a keen eye for detail.
- Prioritise workload in order to ensure that operational needs are met.
- Positive attitude and professionalism at all times.
- Ensure all company procedures are followed
- Ensure performance goals are met.
- Adhere to data protection at all times when handling personal information.

**General Information**:

- Given the nature of the business, this role includes working at both weekends and evening in accordance with the fixture schedule and events diary.
- A developed sense of discretion & confidentiality is required.
- Working hours for this role are 37.5 hours per week.

**THE CANDIDATE**
- Previous reception experience within a Hospitality Environment.
- Sound knowledge of Microsoft Office (Word, Excel and Outlook)
- Confident individual with good presence, engaging personality and profile with the ability to be self-composed and patient in all situations.
- Excellent communication skills both written and verbal, along with very good interpersonal, administration and organisational skills.
- Eligibility to work in the UK.
- Proven ability to produce written correspondence to a very high standard.
- Demonstrable and exceptionally high level of customer service skills.
- The ability to multi-task while managing an extremely varied workload.
- Excellent organisational skills and ability to see tasks through to completion.
- Must have demonstrable experience in dealing with challenging customers and ensuring that enquiries/complaints are dealt with through to completion.
- Must be flexible and prepared to deliver above remit as and when required.
- Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Year’s Eve

**EQUALITY & INCLUSION**:
**GENERAL INFORMATION**:
Applications close THURSDAY 12TH JANUARY 2023.

**Job Type**: Part-time
Part-time hours: 22.5 per week

Schedule:

- Day shift
- Holidays
- Weekend availability

Work Location: One location

Application deadline: 12/01/2023

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