Senior Account Executive
8 months ago
Purpose of the Job
The Senior Account Executive will be responsible for working closely with our clients, suppliers and internal contacts delivering services professionally, to specifications and on time in line with client SLA’s.
You will be responsible for delivering exceptional client service through excellent product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.
Key Responsibilities
- Support the Account Manager
- Provide technical input and advice on print and direct mail projects as required
- Take briefs from the client and ensure requirements such as specification and critical dates are captured
- Produce detailed specifications for internal and external clients
- Brief suppliers on client requirements
- Monitor projects to ensure they are delivered to specification, on time and in line with client SLA’s
- Ensure activity is recorded using the designated company tools
- Maintain a full understanding of the broad range of HH Global’s services and pass details on to the client
- Implement new methods and procedures as required
- Ensure invoicing procedures are followed
- Manage and fulfill client expectations
- Manage day to day operational requirements
- Build and develop relationships with key stakeholders
- Deliver excellent customer service to clients, suppliers and internal stakeholders
Knowledge, Skills + Experience
- Experience in a client facing role is essential (client on-site experience preferable)
- Experience in liaising directly with clients and advising on commercial print, direct mail and postage solutions is preferred
- Numerate with a strong commercial understanding
- Ability to manage multiple projects simultaneously
- Strong time management and prioritisation skills
- Experience of finding solutions
- Keen eye for detail
- Knowledge of Microsoft office is essential
- Key Team Player
We thank all applicants in advance for their interest in this position.
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