Project Co-ordinator

4 months ago


Gateshead, United Kingdom OneCom Full time

**Project Co-ordinator**

**Location: Gateshead**

**Salary: £24,000**

**Hours**:Monday - Friday 08:30 - 17:30**

**The task at hand**:As our Project Delivery Coordinator you will be a pivotal role within the project delivery team and be responsible for managing the delivery of Onecom projects for products and services to internal and external customers. You will be the first point of contact for our customers, from the time that the order or project is handed to the project delivery team from the sales team. You will be responsible for managing provisioning with carriers and suppliers, scheduling technical resource for site surveys (where applicable) and on-site installation work, ordering equipment, and producing documentation for both the technical team and the customer.

**You'll be great in this role if you have**:

- PRINCE2 qualification (Desirable)
- 2 years’ customer service experience
- Outstanding attention to detail and accuracy
- Adaptability and initiative
- Ability to work to deadlines and prioritise workload
- A self-motivated and pro-active approach
- Commitment to further professional and personal development
- Ability to work as part of a team and contribute to the overall success of both the service delivery department and the organisation
- Logical thinker with an objective approach to work projects
- Have an excellent understanding of Telephony solutions
- Project management experience is essential

**What you’ll be busy doing**:

- Manging the smooth delivery of Onecom products and services to customers including but not limited to:

- Wholesale Line Rental and Call Services
- Data Connectivity Solutions including ADSL, EFM, DIA and Leased Lines
- Hosted Telephony Solutions; an
- On-Site Telephony (PBX) Systems
- Lead projects, manage processes and provide weekly reporting via calls with the customer and our suppliers
- Act as the single point of contact during the delivery process and ensure high levels of customer satisfaction are maintained
- Liaise, co-ordinate and maintain relationships with carriers and suppliers where required
- Support, co-ordinate and maintain relationships with internal teams where required

**Onecom Perks and Benefits**:
**Agile working**:Enabling our people to work where they work best, using our Agile Working Policy
**Holidays**:25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
**Birthday Break**: Day off for your birthday, during your birthday month
**MyTime**:12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
**Electric Car Scheme**: Purchase a brand-new electric car through our EV Scheme
**Wellbeing**:Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
**Pension**:We offer 9% combined pension contribution
**Lifestyle**:4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
**Parental Leave**:Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
**Rewards**:Quarterly employee reward programme and annual awards
**Discounts**:Discounts on tech +** **3000 retailers through our Onecom Extras portal
**Referral Incentive**:You’ll receive a bonus for each successful friend or family member you refer
**Socials**:Work hard and play hard with our all-expenses paid company events and parties
**Foundation**:Get involved in fundraising activities and events for our Charity partners
**Academy**:Limitless professional development with access to our in-house training academy

**Who we are**

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.

We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals.

**Equity, Diversity & Inclusion**

**Notice to Recruitment Agencies**

Onecom operates a direct sourcing model and does not accept speculative CVs



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