Customer Service

5 months ago


Boston, United Kingdom Duckworth Motor Group Full time

**An Exciting Time to Join Duckworth**

We are looking to grow our small, specialised Duckworth Motor Group support team with another member for our Boston site, Lincolnshire in our state-of-the-art JLR Arch Concept site. Despite this fabulous facility we are a family-owned business and extend a warm and friendly atmosphere to both staff and customers alike.

**The Role**

Our customer support team is tasked with maintaining Duckworth's high, reputable standards of customer after-sales care, adding to the purchase experience in a warm, friendly, professional manner. Our support team is also tasked with listening to and understanding our customers’ individual needs, demonstrating adaptability, and finding the best ways to facilitate them.

**Duties Include**
- Carrying out service & MOT reminders calls and bookings
- Conducting Customer outbound 48-hour follow-up calls
- Liaising with Service & Parts departments
- Carrying out warranty renewal follow-up calls
- Database management: recording call details, and updating customer details
- Answering incoming calls

**Duckworth Benefits**
- On-site parking

Employee pension
- Life insurance
- Cycle-to-work scheme
- State-of-the-art facility
- On-site canteen
- Performance Incentives

**Salary**: From £10.52 per hour

**Benefits**:

- Canteen
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person


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