Polish Speaking First Response Legal Call Handler

2 weeks ago


Manchester, United Kingdom Optimal Solicitors Full time

**About us:

- **

**Optimal Solicitors** are a successful niche Legal Practice. Due to continued growth, we are seeking call handlers to join our team on a full-time, permanent basis. We thrive on providing a great work culture for our friendly teams.

We are a multi-service law firm with a loyal and growing national client base. This is an exciting opportunity to join our professional, modern law firm with huge scope for progression. We recognise the importance of career development and provide a number of development opportunities to help you reach your goal. We are an SRA approved training provider.

The role will be **office based** (Old Trafford, Manchester).

**The vacancy:

- **

The role is an interesting and varied customer facing position in offering front line client contact and support using latest technology and case management software. This is an excellent opportunity for individuals embarking on their legal career with good opportunities for progression. Occasional assistance offering on-site administration cover will be necessary.

Previous experience from legal/call centre/customer service environment is desirable, but not essential.

**Polish language skills are a requirement for the role.**

**Duties:

- **

Working as part of our First Response team, your main duties will comprise:

- Handling incoming calls from clients, third parties
- Deal with client instructions efficiently, taking responsibility for processing each enquiry through to a satisfactory conclusion
- Obtaining and verifying client information
- Transferring calls to relevant departments

**Skills/Qualifications:

- **
- Applicants must have excellent typing, communication and organisational skills
- Applicants will have a personable/friendly manner and enjoy speaking with people
- Applicants must be computer literate, have a good eye for detail and be willing to work as part of a team often working under pressure
- Full time positions require availability to work shift pattern between 8am-6pm, Monday - Friday

**Benefits**:

- 31 days annual leave (inclusive of bank holidays and Christmas)
- Time off in lieu
- Opportunity to accrue 4 extra days of annual leave per year
- Time off for birthday
- Option to buy 5 additional days annual leave per year
- Length of service bonus
- Company social events
- Casual dress



  • Manchester, United Kingdom Hiring People Full time

    **Polish Speaking First Response Advisor / Legal Assistant** - **Are you interested in a First Response Advisor role in a firm that is a leading provider of legal services for European communities and businesses?**_ If so, our client is looking for an enthusiastic and driven First Response Advisor who has outstanding communication skills. You will be...


  • Manchester, United Kingdom NJR Recruitment Full time

    **Location** **Posted on** **Reference** **Benefits** Manchester City Centre 14/04/2023 NJR13628 Competitive Salary plus Benefits DESCRIPTION Our client is an extremely ambitious Scandinavian Insurance Company who due to continued success and growth, are looking to recruit likeminded individuals to join as First Response Claims Handlers for their Property...


  • Manchester, United Kingdom Optimal Solicitors Full time

    **About us: - ** Optimal Solicitors are a niche, forward-thinking, multi-service law practice based in Manchester. We are a market leader in our field. Due to expansion, we are looking for ambitious, hardworking staff to join our translation team as Legal Assistants/Translators. We are an SRA-approved training provider. **The vacancy: - ** We are...


  • Manchester, United Kingdom QED Legal LLP Full time

    Complaints Handler We're currently working with a leading top 100 ranked UK Law firm, with an incredible northern presence. Currently looking for someone to join them as Complaints Handler, dealing with all client complaints received by the firm. You will use knowledge of the SRA regulationa and legal ombudsman rules to effectively provide feedback and...

  • Call Handler

    7 days ago


    Manchester, United Kingdom The Portfolio Group Full time

    **Day to Day Responsibilities as a Call Handler**: - Using excellent customer service skills to service a high volume of inbound calls with a view to setting the right 'next action' be it a scheduled call back or a direct transfer should the right consultant become available. - Use the telephone system 'Openscape' and the staff scheduling system in order to...


  • Manchester, United Kingdom Woodgate & Clark Full time

    Call Handler/TelephonistJob Type: Full Time, PermanentLocation: ManchesterWorking Hours: 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pmSalary: Competitive PackageBenefitsAn inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.Competitive pro rata base salary. Company...


  • Manchester, United Kingdom I4 Full time

    Call Handler/TelephonistJob Type: Full Time, PermanentLocation: ManchesterWorking Hours: 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pmSalary: Competitive PackageBenefitsAn inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.Competitive pro rata base salary. Company...


  • Manchester, United Kingdom I4 Full time

    Call Handler/TelephonistJob Type: Full Time, PermanentLocation: ManchesterWorking Hours: 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pmSalary: Competitive PackageBenefitsAn inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.Competitive pro rata base salary. Company...


  • Manchester, United Kingdom Woodgate & Clark Full time

    Call Handler/Telephonist Job Type: Full Time, Permanent Location: Manchester Working Hours: 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pm Salary: Competitive Package Benefits An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career. Competitive pro rata base...

  • Complaints Handler

    3 hours ago


    Manchester, United Kingdom Office Angels Full time

    Legal Complaints Handler Are you an experienced Legal Complaints Handler looking for your next opportunity? Our client, a leading full-service law firm based in the City Centre of Manchester, is seeking a talented individual to join their team. With a competitive salary, this is a permanent position that offers growth and development opportunities. As a...

  • Complaints Handler

    2 weeks ago


    Manchester, United Kingdom Office Angels Full time

    Legal Complaints HandlerAre you an experienced Legal Complaints Handler looking for your next opportunity? Our client, a leading full-service law firm based in the City Centre of Manchester, is seeking a talented individual to join their team. With a competitive salary, this is a permanent position that offers growth and development opportunities.As a Legal...


  • Manchester, United Kingdom Michael Page (UK) Full time

    Our client is a leading player in the legal industry, boasting a large team of experts across multiple locations. Known for delivering high-quality services, the company has a stellar reputation for its commitment to client satisfaction and professional growth of its employees. Handle and resolve customer complaints in a professional manner Work...


  • Manchester, United Kingdom Medlock Partners Full time

    Complaints Handler 4 days office based/ 1 from home Permanent Are you passionate about resolving client complaints? Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department. Efficiently addressing client complaints with precision and timeliness. Providing invaluable guidance to...


  • Manchester, United Kingdom Medlock Partners Full time

    Job Description Complaints Handler 4 days office based/ 1 from home Permanent Are you passionate about resolving client complaints? Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department. Efficiently addressing client complaints with precision and timeliness. Providing...


  • Manchester, United Kingdom Medlock Partners Full time

    Complaints Handler 4 days office based/ 1 from home Permanent Are you passionate about resolving client complaints? Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department. Efficiently addressing client complaints with precision and timeliness. Providing invaluable guidance to...


  • Manchester, United Kingdom IPS Group Full time

    **Salary**: £23000 - £28000 per annum + Benefits & Bonus - **Location**: Manchester, Greater Manchester - **Job reference**: 153501_1711032333 IPS Group are working with a market leading insurer who are seeking property claims handlers to join their team in Manchester. We are looking to speak to individuals that have a background in property claims...


  • Manchester, United Kingdom GIA Consultancy Limited Full time

    Legal Complaints Handler An exciting opportunity has arisen for an ambitious Complaints Handler with experience within the legal profession. Working alongside the head of Risk & Compliance, supporting a firm with over 700 employees based in offices throughout the UK to manage client complaints. The aim is to bring all complaints to a satisfactory...


  • Manchester, United Kingdom Woodgate & Clark Full time

    Job Type: Full Time, Permanent An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career. Competitive pro rata base salary. Company contributory Pension. Life Assurance benefit x 4 annual basic salary. Employee Assistance Programme to support employee wellbeing. 25 days...

  • Complaints Handler

    2 weeks ago


    Manchester, United Kingdom Office Angels, UK Full time

    Legal Complaints HandlerAre you an experienced Legal Complaints Handler looking for your next opportunity? Our client, a leading full-service law firm based in the City Centre of Manchester, is seeking a talented individual to join their team. With a competitive salary, this is a permanent position that offers growth and development opportunities.As a Legal...

  • Complaints Handler

    3 weeks ago


    Manchester, United Kingdom Michael Page Legal Full time

    We are seeking a dedicated Complaints Handler, who will efficiently resolve customer issues within our Legal Compliance Department. This role is ideal for a detail-oriented individual, proficient in handling complaints and implementing effective solutions.Client DetailsOur client is a leading player in the legal industry, boasting a large team of experts...