Call Handler
4 weeks ago
**Day to Day Responsibilities as a Call Handler**:
- Using excellent customer service skills to service a high volume of inbound calls with a view to setting the right 'next action' be it a scheduled call back or a direct transfer should the right consultant become available.
- Use the telephone system 'Openscape' and the staff scheduling system in order to monitor the availability of staff who are able to receive incoming calls.
- Ensure records are accurate by entering information onto the advice system and other relevant logs and computer systems, where necessary.
- To ensure client confidentiality is maintained.
- To establish and maintain efficient working relationships with colleagues and clients.
- Administration tasks and clerical duties to include day to day workflow management of HR tasks within the HR system.
- To occasionally handle internal calls from staff around workflows and task levels.
**In order to be considered for this opportunity it is essential that you have the following**:
- A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
- Ability to work in a fast paced environment.
- Strong time management skills.
- A dynamic and flexible approach, as well as the ability to work under pressure.
**P964249BGR5**
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