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Enrolment Support Officer

5 months ago

Bristol, United Kingdom Three People Full time

As Enrolment Support Officer you will be responsible for offering apprenticeship training opportunities to learners and clients across a variety of sectors via inbound and outbound telephone calls, and offering the best possible to service to all. Your duties will include:

- responding to queries from potential and existing customers
- advising existing and new clients/learners on appropriate courses to suit them /their job role
- encouraging existing customers to sign up their employees for apprenticeships
- qualifying all opportunities to ensure they are fully eligible for funding / suitable to be signed up
- maintaining accurate data using CRM system
- support with booking appointments

**The Company**

Our Bristol based client is one of the top performing and fastest growing training companies in the UK. With their success built upon tailored solutions to meet the specific needs of employers and employees, they serve a rapidly expanding customer base across the following sectors: Public Sector; Hospitality & Catering; Leadership & Management; Business, Commerce & Retail; Childcare & Teaching; Data & Project Management; Logistics; Active Leisure; HR, & Learning & Development; and Health & Social Care.

On offer is 25 days paid holiday plus bank holidays, company pension scheme, life assurance, staff incentives etc.

**The Person**

As Enrolment Support Officer you will have a customer service / contact centre background. You will also have:

- a polite, confident and friendly telephone manner / ability to build relationships
- experience of results orientated / pressurised environment.
- good working knowledge of MS Office (Word, Excel, Outlook)
- attention to detail / ability to learn quickly
- excellent administrative and organisational skills.

If you wish to be considered for the role of Enrolment Support Officer, please forward your CV quoting **reference 230464 - 5287**.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: enrolment course adviser support officer telesales customer service advisor contact centre adviser call centre apprenticeships training education B2B B2C MS Office administration office jobs Bristol jobs