Nursery Enrolments Partner
6 months ago
**Happy Days Nurseries are seeking a Nursery Enrolments Partner to join our busy Sales and Marketing Team**
The role of the Nursery Enrolments Partner is crucial in ensuring our potential, and current customers, receive high-quality service and expert guidance and information during the enquiry and enrolment process.
You will be responsible for engaging new and existing customers, ensuring customer satisfaction and building and maintaining trust in our services.
This role will suit someone who has experience in a busy, customer service/advice role, you will be front-line contact to potential customers enquiring about our services and have the ability to manage the enquiry process to ensure the customer is provided high-quality information about our nurseries, arrange visits to the setting and follow up to ensure the customer has had the very best experience with us.
Previous experience in the early years sector would be of considerable advantage.
You will be IT literate, with experience in using MS Office Products, you will have excellent communication skills (Written and Verbal) and be highly organised.
The role is full-time, all year round, working alternate early and late shifts and we can consider post holders residing within commuting distance from either of our Newquay or Bristol Support Office locations.
**As Nursery Enrolments Partner you will -**
- Manage inbound customer enquiries, both online and via telephone, providing customers with key information about their desired setting, such as availability, cost and enrolment process
- Be responsible for engaging with customers by building and maintaining trusting relationships
- Ensure maximum customer satisfaction
- Maintain the core values of the company
- Conduct surveys to determine customer satisfaction and use the findings to improve customer service
- Keep customers updated in order to improve conversions
- Understand customers’ needs and address these
- Liaise with nursery managers to maximise conversions
- Understand the competition to maximise enrolments
- Record and maintain accurate enquiry information
- Process converted customers onto our database
**At Happy Days Nurseries we are proud to offer our successful postholder the following benefits -**
- Competitive remuneration package - Up to £26,000 per annum
- Remote, or part remote working
- Career growth, training and development
- Comprehensive employee assistance programme
- Discounted childcare - 50% when using a Happy Days Nursery
- Paid Christmas Closedown
Our teams, whether in our nurseries or our support centre SHINE, they ensure we are delivering outstanding childcare to every child in our settings everyday, this helps to make Happy Days a great place to work. By ensuring we are always recruiting, retaining and promoting a diverse mix of colleagues, who are representative of the communities within which our nurseries sits gives us the best opportunity to continue to deliver outstanding childcare.
**Happy Days Nurseries are committed to the safety and wellbeing of the children in our care, as such the successful post holder will be required to undergo a robust vetting process, including an enhanced DBS Check and 5 Years Reference History.**
- **HDNMAN**_
**Job Types**: Full-time, Permanent
**Salary**: Up to £26,000.00 per year
**Benefits**:
- Additional leave
- Childcare
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
School type:
- Day nursery
Work Location: In person
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