HR Administrator

3 months ago

Poole, United Kingdom Emprego UK Full time

We have an exciting opportunity for a EDM process expert (Employee Data Management Administrator) to join our Siemens Mobility HR team in Poole on a fixed term contract.

As a P&O Operations Administrator, you will be processing new starters, and answering general queries received via the Contact Management and the Mobility Helpdesk. You will be responsible for providing excellent customer service through working as the first point of contact for our centralised HR function. You will partner with other departments and functions to resolve queries and help action requests.

**What are your responsibilities**
- Processing employment contract, inputting employees to the HR workday system for payroll.
- Provide professional and consistent first line support to users on all queries, including contract issues, policies, procedures and processes, pensions and other areas.
- Own the relationship and query between the enquirer and HR and to educate and promote the benefits of self-service through the workday system / Self-service Tools as and when available.
- Raise and/or forward tickets for more complex requests or enquiries to the appropriate team, ensuring clear ownership of case management at all stages through to resolution for the customer.
- Provide friendly and courteous service while ensuring problem resolution and customer satisfaction. Deliver and promote outstanding service in handling problems and complaints.
- Responsible for efficient processing of casework ensuring data quality through accurately logging and data input of all cases in an internal database, workday, and all other associated systems and IT tools.
- Participate in departmental training activities including training programmes in support of new technologies, procedures and customer service initiatives and enhancements.
- Build your own effective relationships with HR colleagues and other business stakeholders to understand their requirements, sharing your knowledge and experience within the team.
- Challenge processes and look for opportunities for continuous improvement in processes, ensuring process notes are compliant and up to date
- Analyse and resolve technical system queries and error reports, sharing knowledge and training colleagues as required

**What do you need to qualify for this role**
- Be passionate for customer service excellence.
- Be someone who can work within a team and prioritise multiple simultaneous tasks while maintaining outstanding customer service.
- You have great attention to detail and focus on quality and continuous improvement.
- Good communicator - confident working with people at all levels within the organisation both on phone and in writing.

**Preferred**
- Experience and understanding of HR Administration and HR Advisory processes, working knowledge of HR administrative information systems (preferably Workday) would be desirable
- Understanding and promotion of the Shared Service environment and Workflow / Knowledge Management Systems
- Strong excel skills

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us

Competitive salary 26 days holiday with an option to buy/sell up to 5 days per year Attractive pension scheme Subsidised BUPA Healthcare

At Siemens we value work life balance and flexible working is something we offer and actively promote across our business. Take a look at David's story to find out more

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