Digital Product Owner

2 weeks ago

London, United Kingdom Handelsbanken Full time

**Job Introduction**:
The Digital Product Owner (Credit) role resides within the Handelsbanken Digital department and is responsible for one or more of the Bank’s digital products relating to the credit process across both the private and corporate banking segments.

Playing an important role within the Bank’s Business Transformation programme, the role holder will work as part of a multi-disciplinary team responsible for researching, designing, building and/or procuring, and releasing transformative user journeys - for both customers and employees. They are responsible for engaging collaboratively with the Business functions (including Credit, Financial Product, the Branch, etc.) in order to ensure all interests are represented in the development of the Bank’s future state credit capability and to support the adoption and embedding of new processes.

Reporting into the Head of Digital Product (Credit), the role holder will be responsible for developing a product roadmap and establishing, refining and delivering against an associated product backlog in a performant, secure and user focussed way. In doing so, they will ensure alignment to wider Bank strategy and ensure that maximum business value is achieved. They will operate within a highly effective cross-functional team responsible for the development and continual optimisation of digital product(s) to support the realisation of a seamless, flexible customer and colleague credit experience.

Supported by colleagues in the Business Transformation Governance area, the Digital Product Owner (Credit) will be responsibility for the ongoing governance, risk management and regulatory compliance activities relating to the digital product(s) under their ownership, forging strong, effective relationships with the 1st and 2nd line control functions.

**Main Responsibility**:

- Develop a digital product roadmap, ensuring alignment to the wider credit digital product vision and establish an associated backlog, taking accountability for successful delivery against this with a clear user focussed, service design approach.
- Collaborate with key staleholders from across the Business including Credit, the Branch, Financial Product and the control functions to understand business needs and priorities, supporting effective inclusion in your product roadmap.
- Oversee a pro-active, customer focussed, multi-discpilinary team, working with skilled specialists across insights, UX design, technology delivery, security and infrastructure, in order to develop highly effective digital products through a process of research, ideation and design.
- Define and measure the success criteria for your digital product(s), creating a clear set of OKRs that support the Business Transformation goals and the Bank’s wider strategic objectives.
- Establish clear feedback loops to understand the impact of your product and feed changes and improvements in to your backlog, continually reviewing, refining and prioritising the backlog to create optimal value in line with the overarching product roadmap vision and OKRs.
- Design and develop new processes within the credit journey, with diligent assessment and careful consideration of any impact upon existing processes and services.
- Be responsible for ensuring the seamless delivery of digital products to end users, including appropriate training, communications and literature to facilitate adoption.
- Develop strong working relationships with the Business Transformation Governance area and colleagues in the control functions, demonstrating effective governance, control and risk management throughout the digital product development lifecycle.
- Foster a customer-centric ethos and promote a mindset of continuous learning and improvement within the delivery team.
- Work closely with stakeholders in Group (Sweden), where required, to accelerate digital development and ensure optimal ways of working.
- Work collaboratively with other Digital Product Owners to ensure alignment across the credit digital products and to manage any associated dependencies effectively.
- Serve as a digital product SME, influencing, inspiring and educating others at all levels across the Bank.
- Keep abreast of market trends, innovation and competitor propositions
- Customer-centric with a strong focus on end user experience and outcomes.
- Experience of a digital product delivery environment with exposure to, or knowledge of, agile development and change methodologies.
- Highly positive and collaborative team player, who actively engages stakeholders, supports team members, and shares knowledge with others.
- Experience and/or a robust understanding of the credit process and associated solutions is highly desirable.
- Strong influencing skills with the ability to confidently represent the Digital Product area and gain buy-in to the strategy and roadmap with a diverse set of stakeholders.
- Be driven, have high levels of personal accountability, not being afraid to be

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