Digital Product Owner

2 months ago

London, United Kingdom Vodafone Full time

**Location**: The Speechmark, London (Blended home working)
**Salary**: Competitive + Vodafone Benefits
**Hours**: Full time (37.5 hours per week - Mon to Fri)
- Blended

Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.

We innovate, invent and continuously improve, Vodafone UK Digital works within the heart of our business. Empowering Vodafone’s mission of being a digital-first company is in everything we do.

**What will you be doing?**

This role is a mixture of customer obsession, evangelising new technologies, balanced with the art of possible. This role will work with Service scrum teams to ensure best practice in refining requirements, prioritising the backlog, and orchestrating delivery. The Product Owner will work with Digital Care Experience Managers to define best in class Service experiences, ensuring Vodafone UK exceeds challenging KPI’s that make it a standout leader in Digital service. You will be technically proficient and able to work with front end and back end developers as well as wider IT stakeholders for capabilities which require integration with downstream systems and services. You will work closely with key stakeholders and suppliers to ensure that regulatory and legal needs are met, and any new propositions are supported in line with planned go-to-market activity.

**Key Accountabilities**:

- Owns the product vision and key objectives for their product area ensuring this aligns to the overall Business goals.
- Be an online Digital Care platform focal point of contact for the business, work with Digital Experience Managers and wider Stakeholders across the business to define User Stories for delivery into the Product Backlog; prioritised by business value.
- Maintain the capability and optimisation roadmap broken down into lifecycle phases, tracked against agreed KPIs from inception through to completion / decommission.
- Validate User Stories and their Acceptance Criteria are fit for delivery by the Team; convey the vision of User Stories for the Sprint delivery to the Scrum Team for commitment.
- Inform Stakeholders across the business of the Scrum Team’s commitment (or otherwise) of their User Stories and manage expectations.

**Who are we looking for?**
- Experience working as a Digital Product Owner in an Agile environment
- Great presentation, communication and stakeholder management skills where you will be
- Experience managing stakeholders and influencing decisions
- Evidence of use of customer insight and ability to problem solve
- Strong customer experience and strategic focus
- Experience of Digital self-service and customer service (desirable)
- Experience defining and delivering MVPs, running AB tests (desirable)
- Evidence of making data informed decisions
- Sound knowledge of UX principles
- Evidence of strong analytical skills to measure impact and identity trends
- University degree or equivalent professional experience

**What’s in it for you?**

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

**Together we can**

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.

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