Outbound Account Executive

5 months ago


Liverpool, United Kingdom Bosch Group Full time

**Company Description** Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe.**

**Welcome to Bosch.**

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Outbound Account Executive to join a campaign for one of our much valued and established clients.
- Working as part of the Outbound Team for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activities
- Providing a first-class experience for customers each and every time
- Acting as a trusted advisor in answering questions and solving problems
- Advising customers on the best services available, using product knowledge to showcase the best solutions
- Up sell additional products as needs arise
- Building rapport with customers
- Providing a value-add service that enhances the customer experience and builds our brands and service reputation
- Capture, maintain and ensure quality of customer data
- Identify and highlight any service-related issues, incidents or trends
- Highlighting and escalating issues as necessary
- Delivering and maintaining both individual and team targets

**Qualifications**
- Ideally at least 12 months experience within an outbound and/or account management role
- Self-driven and hungry mentality, driven to offer great service through your strong work ethic
- Experience of working autonomously
- Professional approach, experience with business customers
- A passion for delivering first class customer service
- Excellent communication skills both written and verbal
- Good social and interpersonal skills, a team player
- Excellent problem-solving skills; solution focused
- Quality focused with attention to detail
- Empathetic, a warm, helpful, and positive approach
- High degree of resilience, perseverance, focus and commitment
- Unflappable, resilient and able to juggle tasks and bounce back quickly
- IT Savvy with good MS Office (Word and Excel) and keyboard skills
- The commitment to work towards individual targets and KPIs
- Willingness to travel to ad-hoc customer fairs and training events
- Flexibility in hours of work/shift pattern
- Comfortable within fast changing and developing environment

**Additional Information** Your future job location offers you**:Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home
- based and city centre office based working location.

**Operational Hours**:

- Monday to Friday: 08.00 - 16.30



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