Telemarketing Executive

8 months ago

Liverpool, United Kingdom Plus Packaging Full time

Position Overview:
As a Telemarketing Executive, your primary objective is to ensure the accuracy and quality of our company's database through proactive outreach and qualification processes. This role does not involve direct sales but focuses on maintaining a precise and up-to-date database, contributing to targeted and efficient outreach efforts.

Key Responsibilities:

- **Outbound Calling**:

- Conduct outbound calls to businesses to verify and update contact information in our company's database.
- **Data Verification**:

- **Qualification Criteria**:

- Utilise predefined criteria to qualify businesses based on their relevance to our company's target audience.
- **Data Entry**:

- Enter and update information accurately in our CRM or database system.
- **Documentation**:

- Maintain detailed and organize records of interactions and updates made during the database cleansing process.
- **Relationship Building**:

- Establish and maintain professional relationships with contacts to ensure the collection of accurate and up-to-date information.
- **Communication of Changes**:

- Communicate any changes or updates to the database to relevant teams within the organisation.
- **Feedback Loop**:

- Provide feedback on data trends, common issues, and potential improvements to enhance the overall quality of the database.

Qualifications and Skills:

- **Communication Skills**:

- Strong verbal communication skills to effectively gather and convey information.
- **Attention to Detail**:

- Keen attention to detail to ensure accurate and reliable data.
- **Database Management**:

- Familiarity with CRM systems and data entry processes.
- **Organisation**:

- Ability to manage and organize large sets of data efficiently.
- **Customer Service**:

- A customer-centric approach to ensure a positive experience for businesses contacted.
- **Adaptability**:

- Ability to adapt to different industries, business profiles, and data requirements.

Join our team and play a vital role in maintaining the integrity of our database, contributing to the success of our targeted outreach initiatives.

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