Sales Administrator

6 months ago

Liverpool, United Kingdom PRNS Building Services Ltd Full time

**PRNS Building Services**

PRNS Building Services is a specialist construction subcontractor for some 40 lift companies nationwide. We guarantee a high-quality service with a personal approach to each project.

The Telemarketing Officer will help to support the online operations of the business, involved in all aspects of sales and marketing duties, which include using excellent telephone and customer handling skills, your keen eye for detail to stay up to date with current social media trends, utilising your creative flair to create attractive and engaging content for a variety of platforms, with the opportunity to use your initiative to bring new ideas to the table.

You should be entrepreneurial in your approach as you will be working to get our products and services at the forefront of customer conversations, articles and social media posts. You will drive our presence in the construction marketplace and you should be comfortable researching and developing innovative approaches to communicating our brand.

As part of this role, you will monitor customer queries and work with the team to make sure they are addressed promptly and professionally.

You will be working alongside the MD and senior leadership team within the head office, ensuring that the sales and marketing efforts of the company add the highest value to the business.

**Job Title: Sales Administrator**

**Job Purpose**

Make sales and market products and services by phone, answer incoming customer calls and make outgoing sales calls, maintain thorough understanding of products and services, process sales, meet sales goals.

**Roles & Responsibilities**
- Take incoming customer calls, process sales
- Make outgoing customer calls in order to sell PRNS products and services
- Answer questions about product specifications and pricing
- Upsell customers to more extensive PRNS service offerings
- Explain product pricing structures as required, or refer to MD
- Accurately and efficiently enter customer information into company CRM for mailing and billing purposes
- Maintain a list of potential leads and follow up with those customers by phone, making subsequent sales pitches
- Assists sales colleagues with arranging meetings and sales calls with customers
- Contact customers in response to correspondence or feedback
- Monitor status of enquiries to ensure that clients receive quotes in a timely manner
- Investigate unfilled, misplaced, or misdirected enquiries and quotes and resolve customer issues as necessary
- Maintain working knowledge of PRNS products and services and keep current on industry developments by reading current news or attending workshops
- May specialise in inbound or outbound telemarketing or in sales for a particular industry
- Supporting successful sales and marketing campaigns and own their implementation from ideation to execution
- Supporting with production of valuable and engaging content for our website and blog that attracts and converts our target groups
- Oversee and approve marketing material, from website banners to hard copy brochures and case studies
- Measure and report on the performance of marketing campaigns, gain insight and assess against goals

Formal Training not Required - training and development will be provided relating to PRNS Vision, Goals, Products, Services, Customer Base & CRM systems and processes

**Key Skills & Attributes Required**

Marketing

Sales

Verbal Communication

Interpersonal Communication

Customer Service Skills

Attention to Detail

Ability to Track Leads

Accuracy

Patience

Motivation

High Energy

Ability to Meet Goals

Data Entry

Organisation.

**Experience Required**

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Telemarketing / Telesales : 2 years (preferred)
- Marketing: 2 years (preferred)
- Digital Marketing Occupations: 2 years (preferred)

**Salary & Benefits**

**Salary**: £20,000.00 - £22,000 per annum Base

OTE: £2,000-£26,000.00 per annum

Company pension

On-site parking

**Place & Hours of Work**

Hours of work will be 0800-1600 Monday to Friday.

Ability to commute/relocate:

- Liverpool, L13 4BF
- Reliably commute or plan to relocate before starting work (preferred)

Instagram: PRNSBuildingServices

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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