Call Handler

4 months ago


Glasgow, United Kingdom Blue Arrow Full time

Permanent vacancy - Call handler

Salary - £23,105 (plus annual bonuses)

Location - Hillington

Excellent benefits package and working environment

**Working hours - 12 hour shift patterns 7am - 7pm.**

Our client based in Hillington, is looking for a call handler to join their busy office. They work 12 hour shift patterns but this leads to some excellent time off and a very healthy work/life balance. They are a very successful company with a very strong staff retention rate. If you have knowledge of alarms and dealing with emergency situations that would be a great advantage. Please read below to find out more.

Key Responsibilities
- To manage and triage refrigeration and alarms using bespoke company alarm management software
- Interrogate alarms and liaise with sites to agree a repair package to resolve the alarm by remotely connecting to RDM panels on site
- Add clear and concise notes for every alarm to allow all parties to understand what action has been taken
- Raise service requests for customer's contractors to attend site and repair the cause of the alarm
- Provide first stage assistance for customers with issues

**Working hours and rotas as as follows**:
Week 1
- Working days Monday and Tuesday

Off Wednesday, Thursday and Friday

Working days Saturday and Sunday

Week 2
- Off Monday and Tuesday

Working days Wednesday, Thursday and Friday

Off Saturday and Sunday

About the person
- Where Call Centre Experience would be an advantage for this job its not actually essential, we are looking for someone who can provide first class communication skills, both written and verbal
- Knowledge of Alarm systems and emergencies would be an advantage
- Good keyboard skills
- An excellent telephone manner and attitude is essential
- A flexible and hard-working attitude, with a can do mind set
- Ability to work effectively as part of a team
- Good timekeeping and attendance record is essential
- Demonstrate analytical capability

If you have the relevant skills and would like to hear more about this excellent part time opportunity, please call Louise at Blue Arrow on 07867095953 or 0141 221 0007.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.


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