Call Handler

4 days ago


Glasgow, United Kingdom go-centric Full time

An exciting opportunity has arisen to join our team working remotely from the comfort of your home. This role will be supporting the response to the current pandemic and will involve calls, largely related to booking, checking or cancelling appointments. Forming part of a team of Covid Support Services.

These contracts are for 40 hours a week on average. The hours will fall between 7am-11pm Mon - Sun.
- Undertake telephone support with members of the public
- Provide advice to the caller in line with processes and procedures
- Escalate and refer challenging or complex cases or incidents
- Working to a script to rescheduling appointments
- You will work to clearly defined targets and deadlines and your performance will be continuously measured and reviewed with the support of training as required.
- Higher/further educational qualification or the equivalent
- You will work to clearly defined targets and deadlines and your performance will be continuously measured and reviewed with the support of training as required.
- A conscientious and reliable person with a positive ‘can do’ attitude is required for this role
- You must be flexible to adapt to changes in working hours according to the business needs
- Motivation, focus, consistency, and time management are extremely important skills for this role as you will be given targets to meet on a daily basis and will be required to manage your time in order to meet these
- A pleasant, polite, and courteous telephone manner and excellent communication skills are essential in this role
- Listening skills are particularly important as your role will require you to listen to a respondent and probe for further detail whilst keeping the conversation on track and in line with the scripted questionnaire
- Accuracy is a key skill spanning the role both in capturing respondent feedback and during data entry
- Good command of the English language, spelling, grammar and keyboard skills are all essential skills for this role
- Computer literacy skills are essential as you will be required to use Microsoft Word and Excel as well as other data capture software where training will be provided
- Experience in customer service, sales, research, administration, or other telephone based
**Disability in the Workplace**:
Please note, go-centric are a certified Disability Confident employer, and subscribe to the guidance in the Two Ticks Scheme.

Under the Equality Act 2010 we, as the employer, are legally obligated to interview anyone with a disability that meets the minimum criteria for the post, offering any reasonable adjustments that may be required to complete the recruitment process and/ or the role itself.


  • Call Handler

    7 months ago


    Glasgow, United Kingdom MB Group Full time

    Fantastic opportunity for an Call Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the...

  • Call Handler

    7 months ago


    Glasgow, United Kingdom MB Group Full time

    Fantastic opportunity for an Call Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the...

  • Call Handler

    1 day ago


    Glasgow, United Kingdom Gi Group Full time

    CALL HANDLER A great opportunity to join a growing contact centre based in Glasgow City Centre on a permanent full-time basis as a Call Handler Contract: Permanent/Full-Time **Salary**: £20,000 per annum Hours: - 40 hour working week (working 5 days a week) - Rotational shift pattern (Monday - Friday and 1 in 3 Saturday's) **Duties**: - Answering...

  • Call Handler

    5 days ago


    Glasgow, United Kingdom Kura Full time

    Job Details: **Call Handler** **Location: Glasgow, UK** **Potential to be UK Remote after 3 months, performance dependent** **Shift** **Monday to Friday** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**: £23,816 in April in line with Real Living Wage Role details: We are...

  • Call Handler

    3 days ago


    Glasgow, United Kingdom Kura Full time

    Job Details: **Call Handler** **Location: Glasgow, UK** * Potential to be UK Remote after 3 months, performance dependent* **Shift **Monday to Friday** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**:£23,816 in April in line with Real Living Wage Role details:We are looking...

  • Call Handler

    5 days ago


    Glasgow, United Kingdom Kura Full time

    Job Details: **Call Handler** **Location: Glasgow, UK** * Potential to be UK Remote after 3 months, performance dependent* **Shift **Monday to Friday** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**:£22,360 moving to £23,816 in April in line with Real Living Wage Role...

  • Call Handler

    6 months ago


    Glasgow, United Kingdom Onwards Answering Full time

    **Would you like flexibility in your job? Do you like to speak to a wide range of people? Can you be that friendly voice for a variety of clients?** Onwards Answering, is looking for Call Operators to join their busy team! Onwards Answering is a leading provider of call handling and customer service solutions for a diverse portfolio of 27 clients across...

  • Call Handler

    7 months ago


    Glasgow, United Kingdom Onwards Answering Full time

    **Would you like flexibility in your job? Do you like to speak to a wide range of people? Can you be that friendly voice for a variety of clients?** Onwards Answering, is looking for Call Operators to join their busy team! Onwards Answering is a leading provider of call handling and customer service solutions for a diverse portfolio of 27 clients across...

  • Call Handler

    2 days ago


    Glasgow, United Kingdom The Recruitment Co Full time

    Want to work from the comfort of your own home? Would you like to join a market leading research company as a Call Handler? The Recruitment Co. is excited to be hiring on behalf of a global leader within the market research industry. **Location**:Work remotely from the comfort of your own home as a Call Handler. **Call Handler pay rate**: £9.50 per...

  • Call Handler

    6 months ago


    Glasgow, United Kingdom Blue Arrow Full time

    Permanent vacancy - Call handler Salary - £23,105 (plus annual bonuses) Location - Hillington Excellent benefits package and working environment **Working hours - 12 hour shift patterns 7am - 7pm.** Our client based in Hillington, is looking for a call handler to join their busy office. They work 12 hour shift patterns but this leads to some excellent...

  • Call Handler

    7 months ago


    Glasgow, United Kingdom Allied Vehicles Ltd Full time

    Allied Vehicles is the UK market leader in the manufacture and supply of wheelchair accessible transport solutions. Allied also operates Scotland’s largest independent Bodyshop and offers a range of garage services to insurance, commercial and private customers alike. The company has a nationwide reputation for ensuring quality, value and customer...

  • Call Handler West

    3 days ago


    Glasgow, United Kingdom Pertemps Scotland Full time

    **Call Handlers - Scottish Ambulance Service Temporary Glasgow £11.10ph-£19.31ph dependant on shifts worked Full time 37.5 hours per week (Part Time will be considered)** **We have various intake dates which are: Monday 25th July Monday 8th August Monday 15th August Monday 22nd August Monday 12th August Applicants MUST be available to commence the...


  • Glasgow, United Kingdom NHS Scotland Full time

    **Virtual Recruitment Event - Call Handlers** We are holding Virtual Recruitment Events on Friday 17th November at 10:30am and Tuesday 21st November at 4.00pm via MS Teams and we invite you along to find out more about these fantastic Call Handler career opportunities. To find out more about the role, please review **Digital Job Pack and Person...

  • Call Handler

    7 months ago


    Glasgow, United Kingdom NHS Scotland Full time

    **Call Handler - Currently recruiting in Aberdeen, Dundee and South Queensferry.** Are you looking for a new opportunity with a service-based environment? Can you demonstrate the ability to effectively communicate within a fast-paced environment? Are you passionate about engaging with others and working as part of a team to achieve shared goals? **Who We...

  • Call Handler

    7 months ago


    Glasgow, United Kingdom NHS Scotland Full time

    **Please note, this post is only open for applicants who have not applied within the last 6 months. Applications which fall within this timeframe will not be considered.** **Call Handler - Currently recruiting at Cardonald and Clydebank.** Are you looking for a new opportunity with a service-based environment? Can you demonstrate the ability to...


  • Glasgow, United Kingdom NHS Scotland Full time

    NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and...


  • Glasgow, United Kingdom NHS Scotland Full time

    NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and...

  • Call Handler

    2 days ago


    Glasgow, United Kingdom NHS Scotland Full time

    **Looking for a rewarding Career in the NHS with enhanced salary and benefits package?** The NHS is the largest employer in Scotland! **Who We Are**: As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of...

  • Complaint Handler

    1 day ago


    Glasgow, United Kingdom Huntswood Full time

    JOIN A TRUSTED OUTSOURCER TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY ARE A PART OF. Huntswood's people are its most valued asset, and we take their career development very seriously. We are a Business Process Outsourcer otherwise known as a BPO in the industry.Working with...


  • Glasgow, United Kingdom Kura Full time

    Job Details: **Call Handler** **Location: Glasgow, UK** **Potential to be UK Remote after 3 months, performance dependent** **Shift** **Monday to Friday** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**: £23,816 in April in line with Real Living Wage Role details: We are...