Call Handler

3 months ago


Glasgow, United Kingdom Onwards Answering Full time

**Would you like flexibility in your job? Do you like to speak to a wide range of people? Can you be that friendly voice for a variety of clients?**

Onwards Answering, is looking for Call Operators to join their busy team Onwards Answering is a leading provider of call handling and customer service solutions for a diverse portfolio of 27 clients across various industries. We pride ourselves on delivering exceptional customer experiences and helping our clients achieve their business objectives. As part of our expansion, we are seeking dedicated and customer-focused Call Handlers to join our team. Unlike call centre’s we offer a personalised service to our clients, getting to know them and their customers.

As a Call Handler, you will play a crucial role in providing high-quality customer service and support to our clients. You will be responsible for managing inbound calls, redirecting enquiries and booking in appointments - ensuring a positive interaction with each client's customer base.

**Do you recognise these qualities in yourself?**
- Previous telephone / call handling experience not necessary, but preferred
- Previous customer service experience not necessary, but preferred
- Polite, cheerful professional telephone manner required
- Enjoy a fast paced environment
- Highly motivated and keen to learn and develop
- Organised and structured
- Efficient and accurate message taking duties

Even if you have no experience in this type of role but it is something that you would like to explore then please get in touch.

**Application Process**
We anticipate that the interview process will include an initial phone call with one of the senior team followed by a formal interview with our Client Services/Operations Manager at our offices in Glasgow.

**Job Types**: Full-time, Part-time

**Salary**: £10.42-£10.45 per hour

**Benefits**:

- Company events
- Company pension
- Work from home

Application question(s):

- Will you be able to reliably commute or relocate to Glasgow for this job?
- What is the highest level of education you have completed?
- How many years of Customer Service experience do you have?
- Can you travel into Glasgow twice per month?

Work Location: Hybrid remote in Glasgow

Reference ID: OACT1


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