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Utilities Complaints Handler

4 months ago

Glasgow, United Kingdom Kura Full time

Job Details:
**Call Handler**
**Location: Glasgow, UK**

*
Potential to be UK Remote after 3 months, performance dependent*
**Shift **Monday to Friday**

We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.

**Salary**:£23,816 in April in line with Real Living Wage
Role details:We are looking for new talent to fill our complaint handler, customer service and advisor roles within our call centre in Glasgow. The role will have the opportunity to move to UK remote after three months dependent upon performance.

In this role you will handle customers within the following business streams:

- Utilities sectors

You will receive full paid training on our systems, products, and call handling.
**Requirements**:

- Twelve months complaints or financial Services experience within a call centre.
- Or at least six months utilities exerience within a call centre.
- Ability to adapt and learn.
- Communication and listening skills.
- Computer literacy.
- Knowledge UK energy market is desirable.

**Responsibilities**:

- Build rapport with empathy and care.
- Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
- Achieve assigned key performance indicators / targets.
- Navigate between different computer systems.

**Benefits**:

- Pay Advance
- Referral programme
- Sick Pay
- Maternity Pay
- Bonus Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts
- Call our Recruitment hotline: 0141 378 3112
- Text or Whatsapp 07507601627

INDHSG

Location: Citypoint,21 Tyndrum Street, Glasgow G4

**Job Types**: Full-time, Permanent