Customer Service Representative
2 months ago
**Benefits and Package for a Customer Service Representative**:
- ** Salary**: £23,058 per annum
- ** Hours**:37.5 hours per week
- ** Contract Type**:Permanent
- ** Location**:Brighton / Hybrid
- Pension Scheme
- Hybrid working options available
**Key Responsibilities of a Customer Service Representative**:
- Answering inbound calls from customers on a range of products
- Being proactive in responding to queries in the most efficient way possible
- Identifying and implementing opportunities to improve the customer experience
- Working with Customer Services to share knowledge, and to support the team with work from time to time
- Taking ownership of a customer's query
**Key Skills and Experience of a Customer Service Representative**:
- Previous experience in delivering excellent customer service
- Good understanding of the FCA and PRA frameworks is advantageous
- Exceptional interpersonal skills
- Knowledge of Microsoft Office and Outlook
- Excellent verbal and written communication skills
Red Recruitment (Agency)
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