Customer Service Administrator

4 weeks ago


Kingston upon Hull, United Kingdom Fresh Start UK Debt Management Ltd Full time

**Customer Service Administrator (Accounts Manager)**

Fresh Start UK is a leading Debt Advice Company based in Hull's city centre. We were established in 2009, specialising in providing personal debt advice tailored to individual needs and have helped over 12,000 UK Consumers in debt. We are authorised and regulated by the Financial Conduct Authority.

**The Role**

**Key Responsibilities**:

- Handle Client and Creditor contact through all durable mediums
- Setup and handling of Client payments
- Assist with the communication and collection of payments from non-paying customers
- Meet and exceed business KPI's & SLA's
- Meet and exceed standard compliance requirements
- Effective diary management
- Assistance with client reviews
- Duties defined by the Company

**Experience and Key Skills**:

- Experience in the Debt Management or Debt Collection industry is advantageous but is not essential.
- Experience in a contact centre environment is an advantage but not essential as full training will be provided.
- Experience in working for an FCA regulated firm is desired but not essential as regulatory training will be provided.
- A strong desire to learn about our industry and business
- Excellent communication and fact-finding skills
- Enthusiastic, professional, and have a passion for assisting customers
- Positive attitude and willingness to overcome obstacles

**Benefits**:
We have worked hard to create an inclusive, energetic, positive team where all colleagues feel valued. These include:

- Excellent office environment - Very friendly and supportive colleagues
- Casual dress when in the office
- Continuous training and regular feedback
- Bonus Scheme
- Pension Scheme
- Sick pay scheme
- Healthcare cash plan (covering Dental, Eyecare, Mental Health, Physio & More)
- Free hot and cold drinks
- Social events with various team/ Company activities taking place over the year
- 25 days holiday per year plus bank holidays on the successful completion of your probationary period.

**We are looking for an applicant who can start immediately.**

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Childcare
- Company events
- Company pension
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
Weekly Covid-19 risk assessments are undertaken with a full colleague Covid-19 secure policy in place.

Work Location: In person

Expected start date: 24/07/2023



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