Customer Service Advisor

3 weeks ago


Kingston upon Hull, United Kingdom Service Care Full time

**Job Title: Customer Service Advisor**
**Locations: Humberside, Hull**
**Contract Type: FTC - 6 months**
**Work Pattern: 15 hours per week**
**Pay Rate: £**9,473.92**

You will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered. The role is a fast-paced environment with focus on delivering and providing excellent customer service and timely resolutions for customers and colleagues.

**Job Role -**
- Responding to these enquiries in a timely manner and ensuring 80% resolution on all issues.
- Ensure that clear, comprehensive, and timely records are logged into our systems for all contacts.
- Follow up complex customer enquiries to ensure they are resolved to a high standard.
- Carry out additional administration tasks required that relate to resolving customer contacts.
- Provide same service to staff relating to customer enquiries.
- Experience on working within a customer focussed role.
- Experience of responding, handling and resolving challenging customer queries.
- Experience in customer service soft skills including empathy and taking ownership.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.



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