Customer Service Representative

7 months ago


Manchester, United Kingdom Capita Full time

We’re looking for a Customer Service Representative who is as passionate as we are about keeping the public safe. You will be part of the Capita team supporting the Ministry of Justice within the critically important Electronic Monitoring Service.

We are a 24 hour Operation and you'll be supporting our night time team - working 7pm to 7am over 7 days over 14 days.

We are based in Venus Building in Urmston, Manchester, M41 (parking available) until the 1st of May, when we'll move to Dornoch House, Birchwood, Warrington WA3 7PB (free parking is also available here).

**Job title**:
Customer Service Representative

**What you’ll be doing**:

- Data reporting & maintaining records
- Process all notifications and enquiries in relation to electronic monitoring orders
- Liaising with external agencies including Courts, Police, CPS and Probation Service.

**What we’re looking for**:

- Attention to detail
- Ability to work toward targets
- Proficient using IT, including but not limited to Microsoft packages
- Excellent Communication skills both verbal and written
- **Applicants must have been resident in the UK for at least three years due to security clearance required for this role.**

**What’s in it for you?**
- A competitive basic salary of **£22,672**
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

**What we hope you’ll do next**:
**Location**:
Manchester - Venus Building
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent



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