Customer Service Representative

5 months ago


Bristol, United Kingdom Groupe CAT UK Full time

Are you a team player, with a solutions based approach to achieve customer performance objectives? If you are we have a fantastic opportunity, as the result of a major contract award in the finished vehicles logistics industry, to join a recently established team as a B2B Customer Representative.

The customer services team is responsible for the execution of the services sold to customers within the framework of our contracts whilst implementing action plans to the satisfaction of our customer, a multinational automotive manufacturing corporation.

The duties and responsibilities of this role include:

- Respond to customer enquiries within agreed SLA’s
- Liaise with key stakeholders e.g. the client, logistic providers & compounds to provide comprehensive updates
- Maintain relationships with CAT VM teams
- Take ownership, interrogate systems, identify problems and take action to resolve issues

**The Successful Applicant**
- Diligent and conscientious in the accuracy of their work with excellent attention to detail
- Have excellent Customer Service experience with a “can do”, proactive attitude
- Be experienced in system interrogation
- Have excellent written and verbal communication skills
- The ability to operate in a fast paced, dynamic environment and able to work under pressure
- Have intermediate knowledge and experience of word, excel
- Experienced in relationship management
- Team Player

**What's on Offer**

This is a full time position working 37.5 hours per week, Monday to Friday 9am - 5pm.

You will have a generous holiday entitlement of 33 days including bank holidays

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Logistics: 1 year (preferred)

Work Location: In person



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