Service Advisor

3 days ago


Cradley Heath, United Kingdom HallCraft Full time

Feeling under valued at your current place of work...?

Perhaps you're fed up with working weekends...?

If so........

......and you are an experienced Service Advisor and need a change, we are looking for a talented individual to fill this position within our busy Service department.

As the first point of contact this role is crucial, you will set the first impression to our customers whether that be face to face or over the telephone

You should be organised and have a genuine passion to deliver customer satisfaction

**The role will include**:

- Being present at the service reception desk during opening hours, ensuring that all customer queries - whether in person or on the telephon - are answered and dealt with immediately
- Ensuring customers are aware of service & repair work required on their vehicles in a professional and consultative manner.
- Managing the customer experience from the initial enquiry right through to work completion.
- Being responsible for daily diary bookings
- Providing advice on estimate costs for service & repairs at the enquiry stage.
- Costing & selling additional work, appropriate to each customers’ needs during their visit using out eVHC system.
- Advising on and managing timescales for vehicle collection, completion and delivery throughout the working day
- Managing courtesy car, collection & delivery bookings
- Preparing and presenting invoices following completion of work, ensuring all work has been carried out as detailed and charged for before obtaining payment in line with company procedures.
- You should be:

- Smart in appearance, confident and well mannered.
- Able to work in a team, have excellent communication skills.
- Experienced enough to fully explain consistently and with integrity to customers the value of any additional work necessary.

**Experience**
- Familier with and understanding electronic Vehilce Heath Checks (eVHC)
- Full UK Driving Licence.
- The ability to work in a fast paced environment
- Strong communication skills and the ability to build a strong relationship with both Customers and other members of staff.
- in using 1link and or Gemini would be beneficial.
- Computer Literate
- Systematic, highly organised with a keen eye for detail.

If this is you, and you are keen to improve your current position, we'd love to hear from you.

**Salary**: £24,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- service advisor: 1 year (preferred)


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