Recruitment and Enrolment Assistants

4 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
The University of Glasgow is dedicated to the welfare and success of its students and a positive welcome and transition to the University and student life is essential to achieving this.
To support this commitment, the University of Glasgow Student Services is seeking to recruit a motivated customer focused team of currently registered or recently graduated students to fulfil the
role of Front-Line Support Assistants (Student Helpers) for the Registration and Enrolment Support Team (REST), providing support and query resolution to students undertaking online registration and enrolment through MyCampus.
Student Helpers will require an awareness of Reach Out activity which provides access to services and works with colleagues across the university to provide seamless support.
Student Helpers will provide a first point of contact for students needing assistance or requiring further information as they complete registration and enrolment throughout August to October. The post-holders will be required to develop and maintain a breadth of knowledge regarding University registration and enrolment related issues and will play a crucial role in delivering a positive and innovative student centric service to enhance the student experience.

**Main Duties and Responsibilities**
1. Provide information and assistance to students who have submitted enquiries via the UofG Helpdesk (Ivanti) or our online chat system and resolve routine enquiries at the first point of contact. Other avenues of support will include staffing a customer facing service desk and helping students one to one with enrolment enquiries.
3. Assist students and provide in person and online support throughout the processes of registration and enrolment to ensure a positive student experience.
4. Use student records systems (MyCampus) to diagnose and resolve or triage issues.
5. Process standard document requests (transcripts, certifying letters, campus cards, etc), supporting the Student Services Enquiry Team to ensure document production meets set targets.
6. Provide general support to the Student Services Enquiry Team (SSETT) and carry out any other duties which are appropriate to the post as may be reasonably requested.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:

A1 Registered or recently graduated student at University of Glasgow.
A2 Ability to demonstrate the competencies required to undertake the duties associated with this level of post grained through working in a similar role or Scottish Credit and Qualification Framework level 4 in English (National 4) or equivalent, and experience of working in a similar role.

**Desirable**:

B1 Working knowledge of MyCampus or similar student records systems (specifically relating to registration and enrolment), preferably from staff perspective.
B2 Working knowledge and awareness of the UofG Helpdesk e.g. Ivanti, preferably with experience of staff and student analyst roles.

**Skills**

**Essential**:

C1 A proactive, positive, flexible, and enthusiastic approach to work with excellent time management skills.
C2 Excellent customer service and communication skills with a proven ability to remain calm and professional and demonstrate empathy in all situations.
C3 IT skills to use basic Microsoft packages and University of Glasgow Helpdesk (Ivanti) to log and process incidents, requests, and to search knowledge base.
C4 To show resilience and patience whilst supporting, directing and informing new and returning students effectively and clearly.
C5 Ability to multitask, problem solve effectively and make informed decisions on resolving enquiries.
C6 Effective listening skills and able to deal sensitively with students using tact and diplomacy.
C7 Ability to maintain a high standard of accuracy and attention to detail when working in a busy environment.
C8 Able to work as part of a team to contribute to a positive and productive work environment and the overall success of student onboarding.

**Desirable**
D1 Experience of working in a front facing student focused environment.

**Experience**

**Essential**:

E1 Experience of working in a team environment.
E2 Experience of an office environment.
E3 Experience of providing a high level of customer service, providing direct support, advice, and guidance, as appropriate.
E4 Experience of working in a busy environment and under pressure.

**Desirable**:

F1 Experience of working in a student support function.
F2 Experience of Reach Out service.

**Terms and Conditions**
Salary will be Grade 3, £21,900 - £22,681 per annum, pro-rated to the number of hours assigned to, and worked by, you.
This post is offered on a 3-month fixed term and fractional basis for a minimum 50 of hours from 1 August 2024 to 31 October 2024.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, yo

  • Student Funding Enrolment Assistant X3

    1 month ago

    Glasgow, United Kingdom Glasgow Clyde College Full time

    Job title Student Funding Enrolment Assistant x3 (Temporary) Job reference GCC000373 Date posted 23/06/2023 Application closing date 17/07/2023 Location Cross Campus Salary £18,992 Package Support staff terms and conditions. 35 Full Time Job category/type Support Student Funding Assistant - 2023 - Job Description.docx JOB APPLICANT...

  • Enrollment Representative

    1 month ago

    Glasgow, United Kingdom Swype Jobs LLC Full time

    Are you passionate about making a difference through fundraising while enjoying the freedom of self-employment? Swype Jobs UK is thrilled to present an outstanding opportunity for individuals eager to dive into the world of charity enrollment as Self-Employed Enrollment Representatives. Partnering with our esteemed client, you'll work in local territories in...

  • Customer Enrollment Associate

    2 months ago

    Glasgow, United Kingdom Happy Fox Co Full time

    The Customer Enrollment associate plays a crucial role in supporting the overall operations and well-being of a residential community. This position involves collaborating with residents, fellow team members, and management to maintain a safe, clean, and enjoyable living environment. The Customer Enrollment Associate assists in various tasks ranging from...

  • Payroll Assistant

    1 week ago

    Glasgow, United Kingdom TribePost Full time

    GCIL are now recruiting for a Payroll Assistant to join the team based in Glasgow! **Payroll Assistant**: **Location**: Glasgow, G40 3AP, with opportunity for remote working after probation **Salary**: £23,416 pa + Benefits **Job Type**: Full time, Permanent **Hours**:35 hours per week **Benefits**: - 25 days annual leave increasing to 30 days after 5...

  • HR & Recruitment Coordinator (Part-time)

    1 month ago

    Glasgow, United Kingdom The Global Edge Consultants Full time

    The Global Edge is a global staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel in the Energy, Power, Renewables and Infrastructure industries. With offices strategically located worldwide, The Global Edge is known for the highest level of delivery...

  • Recruitment Coordinator

    2 hours ago

    Glasgow, United Kingdom Avidity Full time

    Overview: **_ In House Recruitment Coordinator_** **_ Hybrid working - home working with regular collaborative working at our Glasgow HO (usually once per week)_** **_ Hours: 30h per week (we are flexible to accommodate your working pattern)_** **_6mth 0.75FTC £_**_Salary £24,960 (£18,720 for 0.75 FTE)_** **_ + benefits -_**_ great opportunity to...

  • Student Placement

    5 days ago

    Glasgow, United Kingdom The Glasgow School of Art. Full time

    Head of Student Recruitment and International (1.The Glasgow School of Art is internationally recognised as one of the UK’s leading higher education institutions, for education and research in the visual creative disciplines. We are seeking an experienced and proactive individual to develop and build a focused team of student recruitment professionals to...

  • Student Placement

    5 days ago

    Glasgow, United Kingdom The Glasgow School of Art. Full time

    Head of Student Recruitment and International (1.The Glasgow School of Art is internationally recognised as one of the UK’s leading higher education institutions, for education and research in the visual creative disciplines. We are seeking an experienced and proactive individual to develop and build a focused team of student recruitment professionals to...

  • HR Assistant

    3 hours ago

    Glasgow, United Kingdom HHJ UK Full time

    We are seeking a highly organized and detail-oriented Human Resources Assistant to join our team. As a Human Resources Assistant, you will play a crucial role in supporting the HR department in various administrative tasks. **Duties**: - Assist with the recruitment process by posting job ads, reviewing resumes, and scheduling interviews - Maintain employee...

  • Recruitment Administrator

    1 month ago

    Glasgow, United Kingdom Bill Gosling Outsourcing Full time

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! You will: - Facilitate badge enrollment, deactivation and maintain records of employee access cards, if applicable_- Support the Recruitment...

  • Recruitment Administrator

    4 weeks ago

    Glasgow, United Kingdom Bill Gosling Outsourcing Full time

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! You will: - Facilitate badge enrollment, deactivation and maintain records of employee access cards, if applicable_- Support the Recruitment...

  • Recruitment Administrator

    18 hours ago

    Glasgow, United Kingdom Bill Gosling Outsourcing Full time

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! You will: - Facilitate badge enrollment, deactivation and maintain records of employee access cards, if applicable_- Support the Recruitment...

  • Recruitment Administrator

    4 weeks ago

    Glasgow, United Kingdom Bill Gosling Outsourcing Full time

    You will: - Facilitate badge enrollment, deactivation and maintain records of employee access cards, if applicable - Support the Recruitment team in completing pre-hire reference checks and following up on any outstanding items - Support any other administrative tasks required for recruitment - Special projects, as assigned - Champion company core values...

  • Recruitment Administrator

    57 minutes ago

    Glasgow, United Kingdom Bill Gosling Outsourcing Full time

    You will: - Facilitate badge enrollment, deactivation and maintain records of employee access cards, if applicable - Support the Recruitment team in completing pre-hire reference checks and following up on any outstanding items - Support any other administrative tasks required for recruitment - Special projects, as assigned - Champion company core values...

  • Administration Assistant

    4 weeks ago

    Glasgow, United Kingdom Glasgow Clyde College Full time

    Job title Administration Assistant (6 posts Fixed Term) Job reference GCC000450 Date posted 07/05/2024 Application closing date 21/05/2024 Location Cross Campus Salary £12 per hour Package Support Staff Terms and Conditions Blank Blank Job category/type Support Enrolment Assistants Job Description.docx GCC Guidance Notes for Job...

  • Administration Assistant

    20 hours ago

    Glasgow, United Kingdom Glasgow Clyde College Full time

    Job title Administration Assistant (6 posts Fixed Term) Job reference GCC000450 Date posted 07/05/2024 Application closing date 21/05/2024 Location Cross Campus Salary £12 per hour Package Support Staff Terms and Conditions Blank Blank Job category/type Support Enrolment Assistants Job Description.docx GCC Guidance Notes for Job...

  • HR Assistant

    1 month ago

    Glasgow, United Kingdom CSP U.K. LTD Full time

    We are seeking a detail-oriented and organized individual to join our team as a Human Resources Assistant. In this role, you will provide administrative support to the HR department and assist with various HR functions. **Responsibilities**: - Assist with the recruitment process, including posting job openings, screening resumes, and scheduling...

  • Senior International Recruitment Lead

    1 month ago

    Glasgow, United Kingdom ROYAL CONSERVATOIRE OF SCOTLAND Full time

    **Job Title Senior International Recruitment Lead** **Department **Academic Administration and Support **Grade **8 **Location **Renfrew Street **Responsible to **Academic Registrar and Secretary to the Board **Responsible for **Assistant Registrar (Recruitment and Admissions) and UKVI Compliance and International Student Experience Manager **Role...

  • Payroll Assistant

    2 days ago

    Glasgow, United Kingdom QRecruitment Full time

    Worq Group is a Collection of successful Businesses that cover Hospitality/Construction and Facilities Management. We are looking for a Part Time Payroll Assistant to join our growing team. Full training will be provided. **Responsibilities**: - Complete end to end payroll processing on various frequencies - RTI and Tax year end processing - Auto...

  • Recruitment Assistant

    1 week ago

    Glasgow, United Kingdom Barrhead Travel Full time

    Barrhead Travel, The Holiday and Tailor Made Travel Specialists have an exciting opportunity available for an experienced Recruitment Assistant to join our team based in Glasgow City Centre. Reporting directly to the HR & Recruitment Manager our team provides end to end recruitment solutions and support to all areas of the business. **About the role**: -...