Nhs Appointment Booking Team Lead
7 months ago
Job Description
NHS Appointment Bookings Team Lead
Location: Woodlands Hospital, Kettering
Hours: 37.5 hours per week, Full-time, Monday to Friday between 09.00 and 17.00
**Salary**: Depending on experiences + Benefits
Summary:
Woodland Hospital is one of Northamptonshire's leading private hospitals located in Kettering. Woodland Hospital has 35 single rooms, all with en suite facilities, a multi bedded day ward and a two bedded high dependency unit. By investing in advanced medical technology, the hospital offers a wide range of treatments and services. The fully equipped theatre suite with ultra clean air technology is particularly suitable for orthopaedic procedures offered such as arthroscopy, hip and knee replacements, including hip resurfacing and spinal surgery.
The Role
We currently have a excellent opportunity for a NHS Appointment Booking Team Lead to join our team at Woodland Hospital, based in Kettering.
As the NHS Appointment Booking Team Leader you will be a result-driven team leader to be responsible for monitoring and supervising the Outpatients Appointments team to achieve the organization’s objectives and provide a positive patient experience. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.
The working hours are 37.5 hours, Monday to Friday between 09.00 and 17.00.
**Responsibilities**:
- Ensure all Outpatient bookings are entered onto the system within agreed timescales and agreed with relevant departments.
- Proactive EPR management to increase the number of referrals into the hospital.
- Effective Clinic Management to include accurate Clinic templates, Clinic efficiencies and maximise room utilisation.
- Work with the Outpatient Manager to ensure all Clinic space and Treatment rooms are utilised without clash of equipment.
- All consultant annual leave, on call, study leave, and other cancellations of Clinics are actioned, and the system updated in a timely manner.
- Point of contact for Consultants and Consultant Secretaries
- Managing the day-to-day activities of the team
- Managing the Hospital telephone system, ensuring all calls are answered in agreed timescales and directed accordingly.
- Training and motivating the team to achieve goals.
- Conduct Performance Development Reviews (PDR’s) and regular team meetings.
- Contribute to the growth of the company through a successful team.
- Ensure all records and reports are maintained and kept up to date.
- Ensure relevant information is forwarded to all interested parties involved in the patient pathway.
What you’ll bring with you:
- Be confident in engaging with a variety of people particularly in a high end setting
- Excellent communication skills both face to face, over the phone and in writing
- Proven ability to make decisions and establish priorities under conflicting demands
- Very organised, a good communicator with a high degree of computer literacy
- The ability to successfully influence at all levels within the hospital
- The ability to make decisions and use your initiative
- Strong communication skills
- A flexible and positive attitude
**Benefits**:
- 25 Days Leave + Bank Holidays (prorated)
- Buy & Sell Flexi Leave Options
- Private Pension where Ramsay will match up to 5% after a qualifying period
- Flexible shift patterns available where possible
- Enhanced Competitive Parental Leave Policies
- Private Healthcare for you and dependents includes online GP
- Life Assurance (Death in Service)
- Free Training and Development via the Academy
- Free Parking on site for workers (where possible)
- Subsidised staff restaurant (where possible)
- Over 8,000 discounts and special offers via benefits portal
- Book discounted cinema tickets on the dedicated cinema portal
- The Blue Light Card Scheme
- Attractive enhancement rates for permanent and bank work: 30%-100% for evenings, weekends and Bank Holidays
About us:
Our new development at Glendon Wood is a combined investment of £14.5 million and will provide much need Outpatient (including Physiotherapy) diagnostics and Theatre capacity to support the current waiting times for secondary care as well as meet the future demands of an ageing and growing local population reaching over 250k people in Kettering, Corby, and Wellingborough.
The Day Case facility will provide 2 x Laminar Flow Theatres, Endoscopy Suite, an Ambulatory Service, static CT, MRI, X-Ray, and Ultrasound, 6 x Consulting Rooms and 1 x Treatment Room. Our new facility will be launched at a time when Kettering General Hospital propose to commence their own redevelopment of their existing site. We can therefore provide capacity and support to the local Healthcare system whilst this is taking place.
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year
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