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Customer Care
4 months ago
The Cheese Merchant is a Dairy and Cheese Wholesaler, founded in 2017, run by a dedicated team of experts with unrivalled industry knowledge working closely with British farmers across the UK. Our experts take the time to understand what each customer requires; no request is too big or small. Supplying a wide range of customers including Michelin-star restaurants, pubs and retailers across the UK.
**Key Responsibilities**:
- All aspects of office administration
- Upselling to customers
- Learning a good understanding of the products sold by The Cheese Merchant
- Invoicing sales orders via order processing system
- Building and growing relationships with customers
- Processing standing orders into order processing system
- Managing short-dated/over stocked products by selling at discount to customers
- Ensuring customer records up kept up to date within our system
- Assisting with other departments administration within the business
**Skills, experience and requirements**:
- Previous office/telesales experience
- Confident communicator
- Strong organisational skills
- Computer literate
- Work with a high level of accuracy
- Excellent level of literacy
- Positive attitude and able to work with others and individually
- Keen interest in food
- Excellent time keeping
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- BASINGSTOKE: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 3 years (required)
Work Location: One location
Reference ID: TCM - Customer Care