Customer Care Advisor

4 months ago


Basingstoke, United Kingdom G & G Technical Recruitment Full time

**Job Title** - Customer Care Advisor (Service)
**Location** - Basingstoke
**Salary** - £25,000
**Type** - Full time, permanent
**Benefits** - Pension, holiday, onsite parking, Employee Assistance Programme, company pension, 25 days holiday plus bank holidays, life assurance, access to a Wellbeing app, perkbox access for a variety of discounts and rewards
**Hours** - Monday - Friday

**Where would I be working?**

This is a great opportunity to work for a successful, growing UK materials handling (Forklift) business who are a part of a larger group, established in the 1960's. They are a family-owned business with a focus on people - their success relies on the skills and happiness of every one of the team, you’ll be valued and supported at this company

The business will provide you with the support to be successful in your role and enable you to showcase your skillset to establish a long term rewarding career.

This is an exciting opportunity to join a fantastic team

**What would I be doing?**

You will be joining a proactive and friendly team where you will be responsible for a broad range of tasks. This is a nice varied role and you will be covering Forklift Service. Some of the role responsibilities are listed below:

- You will be responsible for ensuring that Service jobs are processed In a timely basis.
- Raising paperwork to ensure trucks are put through the workshop and that transport is arranged for delivery.
- Provide administrative support to the field service team and workshop technicians, planning & dispatching engineers where required.
- To deliver high levels of customer service which reaching agreed KPIs.
- To process and maintain accurate and up to date maintenance records on the in-house ERP System.
- Dealing with enquiries from both Field and Site based Engineers.

This role is critical to the Service Team's success and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.

This role entails fantastic opportunities to work directly within the Service team.

**What the company requires?**

The company are looking for a self motivated and driven Service Advisor to join their established and growing business.

Essential Skills:

- Good communication skills both written and vernal, plus an excellent telephone manner
- Good interpersonal, organizational, numerical perception, and computer skills
- Ability to work on your own initiative, towards sets targets, whilst also maintaining a good team work ethic.
- Self-motivated with a professional, calm and friendly approach.
- Ability to problem solve, prioritise workloads and find alternative solutions with regards to long lead times from suppliers.
- Flexibility to work as part of a team and as an individual.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
- Ability to maintain a high level of confidentiality and discretion at all times
- Ability to learn quickly about the business and a willingness to learn.

**Other Skills**

**About Us**

We recruit for various roles Including:

- Sales and Business Development Executives
- Human Resources, Legal & Finance Professionals
- Call Centre roles including Lead Gen and Customer Service
- Engineers and Technicians
- Team Leaders and Senior Management
- Specialist Roles

We recruit within various industry sectors from Material Handling, Legal, Finance and many more.

Contact us today if you have any questions.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

**Experience**:

- Administrative: 2 years (preferred)
- Customer service: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1201



  • Basingstoke, United Kingdom Hartford Care Full time

    An opportunity has arisen for an Operational Support Advisor to join our Central Support team. Working on a group wide basis, across all Hartford Care homes as directed and required, to work alongside Registered Managers to support continuity and development of the home and organisation. When working in a home you be supporting the Manager, to ensure all...


  • Basingstoke, United Kingdom Avery Healthcare Full time

    **About The Role**: **Pemberley House Care Home** located in **Basingstoke **is currently recruiting for an enthusiastic, sales-orientated team player to join us as **Customer Service Advisor. **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact,...

  • Customer Advisor

    3 months ago


    Basingstoke, United Kingdom Boots Full time

    Summary Job Reference: 233354BR - Job Reference: 2 3 3 3 5 4 B R Basingstoke, Chineham Shopping Centre Permanent 5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your...


  • Basingstoke, United Kingdom Novax Recruitment Ltd Full time

    **Customer Support Advisor** **Basingstoke/Greenham** **£11 per hour** **Full Time Contract** Novax Recruitment is actively seeking a Customer Support Advisor. This position is full time hours on a contract basis. Responsibilities include: - Provide transactional administration support to resolve customer queries through the Customer Service Management...

  • Customer Advisor

    4 months ago


    Basingstoke, United Kingdom B&Q Full time

    **About the role** **Part time - 12 hours per week - **3 Month fixed term contract** **Shifts available: Monday - Sunday, 7.00am - 9pm** **£10.60 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...


  • Basingstoke, United Kingdom Kier Group Full time

    We're looking for a Customer Service Advisor to join our Workplace Services team based in Basingstoke **Location**: Basingstoke, Office based **Contract**: Permanent, part time - Saturday and Sunday 6am to 6pm **What will you be responsible for?** As a Customer Service Advisor, you'll be working within the Workplace Services team, supporting them duties...


  • Basingstoke, United Kingdom Tate Full time

    **Customer Service Advisors - Permanent** **Full time - 37.5 hours - Monday - Friday** **Salary - £21,255 per annum** **Office in Basingstoke - hybrid** Tate are working with a large consulting, transformation and digital services business who focus on delivering innovative solutions to transform and simplify the connections between businesses and...


  • Basingstoke, United Kingdom Kier Group Full time

    We're looking for a PPM Customer Service Advisor to join our Ministry of Justice and Home Office Contract Admin Team based in Basingstoke. **Location**: Basingstoke - On site **Contract**: Full Time, Permanent **Responsibilities** As a PPM Customer Service Advisor, you'll be working within the Contract Admin team, supporting them in duties for the...


  • Basingstoke, United Kingdom Fox Morris Group Full time

    Fox Morris are working with Sovereign Housing Association in relations to finding a Customer Support Advisor to start work ASAP! **Responsibilities** - provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels we offer, to agreed targets and service levels. - Liaise...


  • Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Basingstoke, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...


  • Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Basingstoke, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...


  • Basingstoke, United Kingdom HAYS Full time

    Customer Service Advisor, Full Time, Monday to Friday, £26K to £28K PA, Basingstoke Your new company This is an amazing opportunity to join a growing business which has an excellent brand reputation and a very loyal customer base. Your new role You will be joining a friendly and professional team who work to common goals and objectives and share...


  • Basingstoke, United Kingdom HAYS Full time

    Customer Service Advisor, Full Time, Monday to Friday, £26K to £28K PA, Basingstoke Your new company This is an amazing opportunity to join a growing business which has an excellent brand reputation and a very loyal customer base. Your new role You will be joining a friendly and professional team who work to common goals and objectives and share success. ...


  • Basingstoke, United Kingdom Bidfood Full time

    **About the role**: **Customer Service Advisor - Full Time** **Description**: The role includes dealing with all customer queries and liaising especially with the transport department. You must be a skilled and natural customer service advocate with understanding of the importance in a food distribution environment. Your attention to detail and organisation...

  • Service Advisor

    1 week ago


    Basingstoke, Hampshire, United Kingdom Jago Consultants Full time

    Service Advisor OpportunityWe are working with a reputable car dealership to find an experienced Service Advisor to join their team. Our client prides itself on delivering exceptional customer care and is looking for someone who can maintain the highest standards of professionalism and courtesy when interacting with customers and the public.Key...

  • Service Advisor

    1 week ago


    Basingstoke, Hampshire, United Kingdom Jago Consultants Full time

    Service Advisor OpportunityWe are working with a reputable car dealership to find an experienced Service Advisor to join their team. Our client prides itself on delivering exceptional customer care and is looking for someone who can maintain the highest standards of professionalism and courtesy when interacting with customers and the public.Key...

  • Service Advisor

    2 days ago


    Basingstoke, United Kingdom CV-Library Full time

    Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - * Previous experience in a service role is preferred. * A passion to deliver a high standard of customer service. * An organised individual who can deal with...


  • Basingstoke, United Kingdom Bidfood Full time

    **About the role**: **Job Title**: Customer Services Advisor **(Term Time only after a 3 month probation period)** **Division/Location**: Basingstoke Depot **Description**: The role includes dealing with all customer queries and liaising especially with the transport department. You must be a skilled and natural customer service advocate with understanding...


  • Basingstoke, United Kingdom X2recruit Full time

    X2 Recruit are looking for a Customer Support Advisor for our Client based in Basingstoke and Greenham. This role will be within the mutual exchange team 3 month assignment, maybe extended further. To provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels we...

  • Service Advisor

    6 days ago


    Basingstoke, Hampshire, United Kingdom Jago Consultants Full time

    Service Advisor Job DescriptionWe are seeking an experienced Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will play a crucial role in ensuring the highest standard of customer care and professionalism when interacting with customers and members of the public.Key Responsibilities:Provide accurate and transparent information...