Customer Care Advisor

6 months ago

Basingstoke, United Kingdom G & G Technical Recruitment Full time

**Job Title** - Customer Care Advisor (Service)
**Location** - Basingstoke
**Salary** - £25,000
**Type** - Full time, permanent
**Benefits** - Pension, holiday, onsite parking, Employee Assistance Programme, company pension, 25 days holiday plus bank holidays, life assurance, access to a Wellbeing app, perkbox access for a variety of discounts and rewards
**Hours** - Monday - Friday

**Where would I be working?**

This is a great opportunity to work for a successful, growing UK materials handling (Forklift) business who are a part of a larger group, established in the 1960's. They are a family-owned business with a focus on people - their success relies on the skills and happiness of every one of the team, you’ll be valued and supported at this company

The business will provide you with the support to be successful in your role and enable you to showcase your skillset to establish a long term rewarding career.

This is an exciting opportunity to join a fantastic team

**What would I be doing?**

You will be joining a proactive and friendly team where you will be responsible for a broad range of tasks. This is a nice varied role and you will be covering Forklift Service. Some of the role responsibilities are listed below:

- You will be responsible for ensuring that Service jobs are processed In a timely basis.
- Raising paperwork to ensure trucks are put through the workshop and that transport is arranged for delivery.
- Provide administrative support to the field service team and workshop technicians, planning & dispatching engineers where required.
- To deliver high levels of customer service which reaching agreed KPIs.
- To process and maintain accurate and up to date maintenance records on the in-house ERP System.
- Dealing with enquiries from both Field and Site based Engineers.

This role is critical to the Service Team's success and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.

This role entails fantastic opportunities to work directly within the Service team.

**What the company requires?**

The company are looking for a self motivated and driven Service Advisor to join their established and growing business.

Essential Skills:

- Good communication skills both written and vernal, plus an excellent telephone manner
- Good interpersonal, organizational, numerical perception, and computer skills
- Ability to work on your own initiative, towards sets targets, whilst also maintaining a good team work ethic.
- Self-motivated with a professional, calm and friendly approach.
- Ability to problem solve, prioritise workloads and find alternative solutions with regards to long lead times from suppliers.
- Flexibility to work as part of a team and as an individual.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
- Ability to maintain a high level of confidentiality and discretion at all times
- Ability to learn quickly about the business and a willingness to learn.

**Other Skills**

**About Us**

We recruit for various roles Including:

- Sales and Business Development Executives
- Human Resources, Legal & Finance Professionals
- Call Centre roles including Lead Gen and Customer Service
- Engineers and Technicians
- Team Leaders and Senior Management
- Specialist Roles

We recruit within various industry sectors from Material Handling, Legal, Finance and many more.

Contact us today if you have any questions.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

**Experience**:

- Administrative: 2 years (preferred)
- Customer service: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1201

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