Customer Care Representative
7 months ago
To deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets.
The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required.
This role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.
The Customer Care team are required to achieve specific targets set in relation to KPI's and Service Budgets.
**Customer Care**
- Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.
**Service Call Intake & Dispatch**
- Receive service repair and maintenance requests from customer and enter into in-house software.
- Jeopardy management of open work orders, ensuring all customer SLA’s are met.
- Report any non-compliance issues to Management.
- Process Crown owned equipment repair information into in-house software.
- Regular monitoring of service dashboard to ensure WIP is processing within targets.
**Clocking Validation**
- Review automatically generated daily clocking reports relating to technician time clocking, and make any required adjustments.
**Invoicing**
- Verify all labour and part items are present on work orders, and generate accurate invoices.
**PM Agreements**
- Enter PM agreements into in-house software for scheduling and update as necessary.
**Estimates**
- Daily review of all outstanding estimates on in-house software, and regular communication with customers to bring these to a satisfactory conclusion.
**Invoice Queries**
- Review and resolve any invoice queries in line with the company’s 5 day handling time.
**Person Specification**:
**Essential Skills**:
- A high level of Customer Care and a strong administrative background is required.
- Excellent communication skills both written and verbal and a fantastic telephone manner are essential.
- Attention to detail with good organisational skills and the ability to prioritise workload
- Experience gained within a similar role desirable.
- This position requires excellent IT skills with an ability to learn new procedures.
- Fully IT literate with a good knowledge of Word and Excel
- The Customer Care Representative will have an ability to work on their own initiative, towards sets targets, whilst also maintaining a good team work ethic.
**Vacancy Details**:
Hours of Work:
Monday to Thursday - 09:00am to 5:30pm with one hour for lunch.
Friday - 09:00am to 5:00pm with one hour for lunch.
Target Salary:
Competitive salary package _(dependent on experience)_
Holidays:
25 days holiday.
Pension:
Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:
- 25 days annual leave plus bank holidays.
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
- Employee assistance programme.
Thanks
Please contact us via our website at:
**Crown Lift Trucks Ltd**
Karen Ledger
Rutherford Road
Basingstoke
RG24 8PD
-
Customer Care Representative
1 week ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeAbout the Role:We are seeking an experienced Customer Care Representative to join our team at KONE. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and relationship-building.
-
Customer Care Representative
7 months ago
Basingstoke, United Kingdom Crown Equipment Corporation Full timeTo deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the...
-
Customer Care Representative
7 months ago
Basingstoke, United Kingdom Crown Lift Trucks Ltd Full timeAbout Crown Lift Trucks Ltd Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the...
-
Customer Care Representative
7 months ago
Basingstoke, United Kingdom Crown Lift Trucks Ltd Full timeAbout Crown Lift Trucks Ltd Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the...
-
Customer Representative
1 day ago
Basingstoke, United Kingdom Pareto Full time**Customer Representative** Location: Basingstoke **Salary**: £28k (£32k OTE) REF: J13463:M4:GJ:CR Sector: Telecoms Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion. **The Role: Customer...
-
Customer Representative
2 hours ago
Basingstoke, United Kingdom Pareto Full time**Customer Representative** Location: Basingstoke **Salary**: £30k (£50k OTE) REF: J13239:M4:GJ:CR Sector: Telecoms Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion. **The Role: Customer...
-
Customer Service Representative
3 days ago
Basingstoke, United Kingdom Diligenta Full time**Salary**: From £21500-£21500 **Customer Service Representative**: **Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Winterthur Way, Basingstoke, RG21 6SZ** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to...
-
Customer Service Representative
4 weeks ago
Basingstoke, Hampshire, United Kingdom BIZSPACE LIMITED Full timeJob Title: Customer Service RepresentativeAbout the Role:This is a fantastic opportunity to join our team at BizSpace Limited as a Customer Service Representative. We are seeking an experienced and charismatic individual who can provide exceptional customer service, maintain high standards of professionalism, and drive revenue growth.About You:We are looking...
-
Customer Service Representative
1 week ago
Basingstoke, Hampshire, United Kingdom Tesco Partners Full timeAbout the RoleAt Tesco Partners, we are seeking a skilled and dedicated Customer Service Representative to join our team. As a Sales Colleague, you will be responsible for providing exceptional customer service, working in a fast-paced retail environment.
-
Customer Supply Representative
7 months ago
Basingstoke, United Kingdom bioMérieux Full timeA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Customer Service Representative
7 months ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative** Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Winterthur Way, Basingstoke, RG21 6SZ** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing...
-
Customer Service Representative
2 months ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Basingstoke, we're seeking a Customer Service Representative to deliver exceptional service and support to our customers.Key Responsibilities:Engage with customers through various channels.Participate in operational workflows to ensure seamless service delivery.Collaborate with team members to achieve service...
-
Customer Service Representative
1 week ago
Basingstoke, Hampshire, United Kingdom CV-Library Full timeSeeking a skilled Customer Service Representative to provide exceptional support to new and existing customers. This role involves acting as the main point of contact, handling queries, and resolving issues in a timely and professional manner.Key responsibilities include:Managing customer accounts and providing accurate informationProcessing orders, handling...
-
Customer Service Representative
1 month ago
Basingstoke, Hampshire, United Kingdom Sainsbury's Supermarkets Ltd Full timeJob Description:We are seeking a skilled Customer Service Representative to join our team at Sainsbury's Supermarkets Ltd. As a key member of our sales floor, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for all customers.The ideal candidate will have strong communication skills and the ability...
-
Customer Service Representative
2 weeks ago
Basingstoke, Hampshire, United Kingdom SCG Full timeWe are seeking a highly driven and motivated individual to join our Client Relations team as a Customer Service Representative. In this role, you will work closely with customers who are leaving the company to understand their current situation and determine the best course of action to retain them on a renewed contract.Key responsibilities include triaging...
-
Customer Service Representative
1 week ago
Basingstoke, Hampshire, United Kingdom CV-Library Full timeJob Description:We are seeking a highly skilled Customer Service Representative to join our team in the UK. The ideal candidate will have excellent communication skills and experience working with customers, suppliers, and colleagues.This role involves providing assistance to customers, handling queries, and resolving issues in a timely and professional...
-
Customer Service Representative
36 minutes ago
Basingstoke, United Kingdom 1-1 Recruitment Ltd Full time**Customer Services Representative - 12 month FTC** Basingstoke Up to £26,000 per annum 1-1 Recruitment have a great opportunity to join a busy and thriving team on a 12 month fixed term contract. This role supports the Customer Service team by dealing with queries from customers and sales, processing sales orders in a timely manner and...
-
Customer Service Representative
4 weeks ago
Basingstoke, Hampshire, United Kingdom Festival Place Full timeFestival Place is seeking a skilled Customer Service Representative to join our team in Basingstoke. As a Mobile Account Advisor, you will work primarily out of the Basingstoke branch and regularly travel to assist colleagues in other branches.You will welcome, support, and advise customers on their savings accounts through various methods, including...
-
Customer Service Representative
3 days ago
Basingstoke, Hampshire, United Kingdom Griffin Fire Full timeWe are seeking a skilled Customer Service Representative to join our central contact centre in Basingstoke. As a key member of our team, you will play a vital role in providing exceptional service to our customers by telephone or email. Your main responsibility will be to support our Savings customers with their queries and ensure that their needs are met...
-
Customer Service Representative
2 months ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Keep records of...