Senior CRM Executive
6 days ago
Reference Code: 91492**Senior CRM Executive**:
- Watchfinder- West Malling, KEN, GB- PermanentSince Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.
It’s an exciting time to be joining Watchfinder’s CRM function as we implement a new CRM tool enabling us to create innovative automated journeys across the customer lifecycle.
- “This is an exciting opportunity for someone to advance their marketing career within Watchfinder & Co, as it continues its global expansion. Working in a small, close-knit team you’ll be driving actionable results using cutting edge CRM technology.” - _**_Sam Markram - Head of CRM_**
**HOW WILL YOU MAKE AN IMPACT?**
- Co-ordinate, build, manage, analyse, and constantly optimise customer journeys - ultimately driving engagement and repeat purchase.
- Build, test, proof, and send WF CRM campaigns
- Contribute innovative ideas and segments for future CRM campaigns.
- Collaborate across the business with the Sales, Commercial and Country teams to ensure relevant and timely communications and the right products are featured - with MI shared on results.
- Proactively keep up to date with latest trends and competitor comms, providing analysis on what others are doing in the industry.
- Ensuring KPIs are met
- Responsible for the performance and development of the CRM Executive
**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Educated to degree level or experience gained from a similar role and environment
- You should have a strong foundation in CRM and have demonstrable experience in using data insight to drive decision making
- Good knowledge of CRM systems - proficient in the use of Ometria preferred but not essential.
- Self-motivated individual with a desire to test new ideas, an appetite to think outside the box and an eagerness to get hands on in the role.
- Strong organisational and analytical skills. The ability to analyse and draw conclusions from data.
- Must have excellent attention to detail and the ability to effectively multi-task.
- An ability to keep abreast of industry standards, new technologies, and the latest approaches to marketing.
**Your journey with us**
The process for this opportunity would be:
**2nd Stage** - Meet & Greet with our Head of CRM to learn more about your technical experience and expertise
**3rd Stage** -You might be asked to complete a business case, and an assessment. We will inform you appropriately, so you have a chance to prepare and be successful.
**What’s in it for you?**
As a significant member of the Watchfinder community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. You will have the opportunity for your voice to be heard, drive change, and make a real impact from day one. This is a fast-growing company, going through an exciting period of change from a UK centric business to an international company. Giving you the opportunity to grow and gain further opportunities in the future.
On top of this we offer a competitive salary and benefits package which Includes:
- Private Health & Dental Care
- 24 Days Annual leave plus bank holidays (additional days off for key life moments such a birthdays)
- Employer discounts and reward schemes
- Core Hours working
- Season Ticket Loans
- ‘We Care’ employee assistance programme
- Life assurance
- Income protection
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